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Marwan Sarieddine

10/27/2022, 12:48 AM
Hi folks, I am unable to access my workspace on the prefect 2 cloud. Please see the thread for more details
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Here is my workspace
When I click on it I get a 404
When I check billing I see a strange message
add up to NaN additional workspaces and -2 additional collaborators
Ok I resolved this by logging in an incognito session
There seems to be a valid error message in the corner - wasn’t aware github authentication is no longer supported
Your account uses legacy GitHub authentication. Accounts using legacy auth will be deactivated on November 1st, 2022. Contact <mailto:help@prefect.io|help@prefect.io> for assistance.
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Jenny

10/27/2022, 1:06 AM
Hi @Marwan Sarieddine - I think this in part reflects an issue we’ve seen with caching. I’ll add send steps to clear that.
1. Open the dev console 2. Go to Application 3. Select Storage 4. Make sure 'Unregister service workers' is selected 5. Click 'Clear site data' and then refresh the screen. I made a little video to help with that: https://www.loom.com/share/dafeab2bab59436b8f724a420820a3f9 h
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Marwan Sarieddine

10/27/2022, 1:07 AM
I see - thanks
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Jenny

10/27/2022, 1:08 AM
The GitHub issue is separate. Can you reach out to help@prefect.Io to make sure you get that resolved?
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Marwan Sarieddine

10/27/2022, 1:09 AM
ok - will do thanks