Hi folks, I am unable to access my workspace on th...
# prefect-uim
Marwan Sarieddine
10/27/2022, 12:48 AMHi folks, I am unable to access my workspace on the prefect 2 cloud.
Please see the thread for more details
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Marwan Sarieddine
10/27/2022, 12:48 AMHere is my workspace
Marwan Sarieddine
10/27/2022, 12:48 AMWhen I click on it I get a 404
Marwan Sarieddine
10/27/2022, 12:49 AMWhen I check billing I see a strange message
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add up to NaN additional workspaces and -2 additional collaboratorsMarwan Sarieddine
10/27/2022, 12:53 AMOk I resolved this by logging in an incognito session
Marwan Sarieddine
10/27/2022, 12:54 AMThere seems to be a valid error message in the corner - wasn’t aware github authentication is no longer supported
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Your account uses legacy GitHub authentication. Accounts using legacy auth will be deactivated on November 1st, 2022. Contact <mailto:help@prefect.io|help@prefect.io> for assistance.j
Jenny
10/27/2022, 1:06 AMHi @Marwan Sarieddine - I think this in part reflects an issue we’ve seen with caching. I’ll add send steps to clear that.
Jenny
10/27/2022, 1:07 AM1. Open the dev console
2. Go to Application
3. Select Storage
4. Make sure 'Unregister service workers' is selected
5. Click 'Clear site data' and then refresh the screen.
I made a little video to help with that: https://www.loom.com/share/dafeab2bab59436b8f724a420820a3f9
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Marwan Sarieddine
10/27/2022, 1:07 AMI see - thanks
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Jenny
10/27/2022, 1:08 AMThe GitHub issue is separate. Can you reach out to help@prefect.Io to make sure you get that resolved?
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Marwan Sarieddine
10/27/2022, 1:09 AMok - will do thanks