Hi all my company is testing prefect and I am having trouble

Question

Hi all my company is testing prefect and I am having trouble installing a kubernetes agent which I suspect is because of the company proxy When I try to install the agent the logs say that it is being registered but then eventually I get an SSL error `requests exceptions SSLError HTTPSConnectionPool host= <http api prefect io|api prefect io> port=443 Max retries exceeded with url Caused by SSLError SSLCertVerificationError 1 SSL CERTIFICATE VERIFY FAILED certificate verify failed unable to get local issuer certificate ssl c 1091 ` Is there a way to provide proxy credentials when starting the agent I ve tried using the env flag to supply proxy information Or is there something similar to a verify=false that I can set

Anna Geller · Answer

Hi < Bennett Lambert> SSL errors are hard to troubleshoot remotely You could try setting this environment variable ```export CURL CA BUNDLE= ``` This Discourse topic discusses a similar issue and has some suggestions you may try

Anna Geller · Answer

The CURL CA BUNDLE and PYTHONHTTPSVERIFY may not work on Windows though

Bennett Lambert · Answer

ok thanks for the help

Bennett Lambert · Answer

I m on Windows and setting CURL CA BUNDLE= PYTHONHTTPSVERIFY= false and the HTTP PROXY and HTTPS PROXY environment variables did the trick

Anna Geller · Answer

Thanks so much for verifying that raised hands