hi there I m using prefect server and a Docker agent and enc

Question

hi there I m using prefect server and a Docker agent and encountering an issue I haven t seen before I submit my job and then go to the UI and click run It seems to pull the image down from storage ok but then it just hangs and all of my jobs are in a submitted state not sure where to debug from here

josh · Answer

Hi < Kevin Weiler> do you see the docker images running on your machine when you run something like docker ps

Kevin Weiler · Answer

no I see some previous exits in `docker ps a` but I m not sure that s related

josh · Answer

What do the logs of the agent say Could you also try running the agent with the show flow logs flag to see if it shows anything that may help slightly smiling face

Kevin Weiler · Answer

yep will do

Kevin Weiler · Answer

lol ``` 2020 07 08 15 08 01 896 INFO agent | Successfully pulled image <http artifactory aq tc prefect prefect demo 2020 07 08t15 07 30 188405 00 00|artifactory aq tc prefect prefect demo 2020 07 08t15 07 30 188405 00 00> Traceback most recent call last File opt miniconda3 bin prefect line 10 in lt module gt sys exit cli File opt miniconda3 lib python3 7 site packages click core py line 764 in call return self main args kwargs File opt miniconda3 lib python3 7 site packages click core py line 717 in main rv = self invoke ctx File opt miniconda3 lib python3 7 site packages click core py line 1137 in invoke return process result sub ctx command invoke sub ctx File opt miniconda3 lib python3 7 site packages click core py line 1137 in invoke return process result sub ctx command invoke sub ctx File opt miniconda3 lib python3 7 site packages click core py line 956 in invoke return ctx invoke self callback ctx params File opt miniconda3 lib python3 7 site packages click core py line 555 in invoke return callback args kwargs File opt miniconda3 lib python3 7 site packages prefect cli execute py line 52 in cloud flow client = Client File opt miniconda3 lib python3 7 site packages prefect client client py line 82 in init self access token expires at = pendulum now File opt miniconda3 lib python3 7 site packages pendulum init py line 211 in now dt = datetime datetime now local timezone File opt miniconda3 lib python3 7 site packages pendulum tz init py line 60 in local timezone return get local timezone File opt miniconda3 lib python3 7 site packages pendulum tz local timezone py line 35 in get local timezone tz = get system timezone File opt miniconda3 lib python3 7 site packages pendulum tz local timezone py line 63 in get system timezone return get unix timezone File opt miniconda3 lib python3 7 site packages pendulum tz local timezone py line 242 in get unix timezone raise RuntimeError Unable to find any timezone configuration RuntimeError Unable to find any timezone configuration```

josh · Answer

Looks fun smile what is the base image you are using for this flow storage

Kevin Weiler · Answer

ubuntu but I should probably confirm that

Kevin Weiler · Answer

yeah `ubuntu bionic 20200311`

Kevin Weiler · Answer

I think I can set an env variable to fix this maybe

josh · Answer

Give that a try also maybe try a docker run of that image and call pendulum now to see if the same error occurs I m thinking it isn t prefect related but some other timezone stuff

Kevin Weiler · Answer

yeah agreed

Kevin Weiler · Answer

if the agent bombs out on running it should probably fail the flow though

josh · Answer

Yeah agreed and usually it does I think this error occurs prior to where we expect things could error out I ll take note and open an issue for that because we don t want things getting stuck in submitted

Kevin Weiler · Answer

+1

Kevin Weiler · Answer

you guys are super helpful BTW thanks

josh · Answer

Thank you We love hearing that