Prefect Team A couple of time now I get disconnected from Pr

Question

Prefect Team A couple of time now I get disconnected from Prefect Cloud and sent back to login where I Select Google SignIn A The first time I land on some Okta page See Screenshot B Then I have to click on the Prefect Work node C Back `` D Click on Google Again E Now I have Google s prompt to select which account to use Personal Work etc F Then I m logged in Any idea Can this be related to

Raphaël Riel · Answer

That does not feel right to me stuck out tongue

nicholas · Answer

Hi < Raphaël Riel> I think you re right this doesn t seem correct When you say you get disconnected can you clarify there Do you mean you get logged out

Raphaël Riel · Answer

Yup I go back to my Previously logged in Prefect s Tab and It s the Login screen I don t Manually Logout I kinda get kicked out The tab was used max 2h ago

nicholas · Answer

Hm interesting Are you logged in right now

Marc Lipoff · Answer

I got the same issue today

Raphaël Riel · Answer

Now yes but had to go through the said process via Okta

Raphaël Riel · Answer

Freshly logged in as of writing this msg

nicholas · Answer

Cool if you could do a hard refresh in Cloud that d be helpful you can hard refresh by pressing Shift+Refresh

nicholas · Answer

I m not sure that ll fix it but this is something I m actively looking into

Brett Naul · Answer

I ve been getting logged out every hour or so all day as well

Marc Lipoff · Answer

i cleared my cookies that seemed to help

nicholas · Answer

It looks like we re not refreshing our tokens quite aggressively enough we ve recently made a move to further improve security on Cloud and may have gone a little overboard We should have some updates to this over the next couple of days

nicholas · Answer

if not later this evening

nicholas · Answer

Thanks all of you for your patience

Raphaël Riel · Answer

< nicholas> Got disconnected this morning after the week end may be legit disconnect I haven t tried the Cookir Clear thing yet But the Login loop was even weirder than the previous one See attached Capture

nicholas · Answer

Hm interesting < Raphaël Riel> do you know about what time this morning that was

Raphaël Riel · Answer

5mins ago

Raphaël Riel · Answer

But haven t refreshed since friday afternoon

Raphaël Riel · Answer

Prefect being part of my Daily tools I keep a tab always open

nicholas · Answer

Great let me look at the logs to see what s up I wouldn t expect that error page on login with Google

nicholas · Answer

Following up on this I ve found the source of your issue < Raphaël Riel> it looks like you were successfully authenticated but there was a problem with the redirect I ve opened an internal ticket to get that sorted and expect to have it closed before the end of the week If you run into that issue again you should be able to visit as a workaround that ll ensure you re redirected properly

Raphaël Riel · Answer

Hi Nicholas Now I do get redirected to a blank 404 page stuck out tongue

Raphaël Riel · Answer

Oh not blank but unresponsive 404 page

Raphaël Riel · Answer

A CPU and RAM Hungry 404 page joy

Raphaël Riel · Answer

Looks like Chrome is not even able to check what s the Tab s RAM usage properly

nicholas · Answer

Hi < Raphaël Riel> that s a separate issue we re tracking that we re hoping to resolve very soon