Hi how do I reset my password in the UI

Question

Kevin Kho · Answer

Click the Having Trouble

Lone Pine Account · Answer

Hi again Kevin Getting deeper here I think my issue is actually different I have a new email and need to invite that new email to my instance But when I do that it doesn t show me the invitation it takes me back to this login page

Lone Pine Account · Answer

I m able to invite others who have never been on the platform before

Lone Pine Account · Answer

But I can t invite myself under a different email even using a different browser without previous cookies because it redirects me to login vs accept invitation

Lone Pine Account · Answer

In other news it looks like we re going to be signing up for Prefect Wanted to say thanks for all the help in getting me started it made the difference in the end

Kevin Kho · Answer

Glad to hear I ll forward this to someone who can help you better

nicholas · Answer

Hi < Lone Pine Account> in order to accept your invitation on your other email you ll need to create an account with that new email as well once you ve registered for an account with that email you ll be able to accept the invitation

Lone Pine Account · Answer

so I see invitations which is where I create accounts correct

Lone Pine Account · Answer

its under team members

nicholas · Answer

Yup that s correct when you re inviting yourself or someone else that s where you create the invitation initially But the person email being invited still needs an account in order to access the system so you ll need to log out of your current account and register for another one with the email you ve invited

Lone Pine Account · Answer

the issue appears to be that when I log out of my current account and click on the link which I receive for the new one I get the login page rather than some kind of accept invitation thing

Lone Pine Account · Answer

i e I have no password on this new account and yet its asking me for a password Am I understanding correctly that what I should do is instead create the jpb account without any invite then when the invite comes it attaches to this account

nicholas · Answer

Yes that s correct the invitation is by email so you need to create an account with that email in order to accept the invitation

Lone Pine Account · Answer

ok I ll try that

Lone Pine Account · Answer

this is likely a new thread but when I sign up for an account I get this email

Lone Pine Account · Answer

When I click on that link I get a 404

Lone Pine Account · Answer

URL for 404

Lone Pine Account · Answer

nicholas · Answer

Can you try going to <http cloud prefect io|cloud prefect io> directly and signing in with your new email

Lone Pine Account · Answer

So I did that then I clicked on Accept for the invite

Lone Pine Account · Answer

but I m not seeing anything from the original group

Lone Pine Account · Answer

I m not connected to the original team basically

nicholas · Answer

If you open the menu in the top left are you able to select your other team

nicholas · Answer

There will be a Switch team button

Lone Pine Account · Answer

ah

Lone Pine Account · Answer

bingo thanks

Lone Pine Account · Answer

Is there a way to rename a team or no

nicholas · Answer

Yes you can rename your team from the Account page you can find this on the nav bar at the top of your application

Lone Pine Account · Answer

sweet thanks so much for the help