Hi - how do I reset my password in the UI?
# prefect-uil
Lone Pine Account
08/25/2021, 11:22 AMHi - how do I reset my password in the UI?
k
Kevin Kho
08/25/2021, 1:45 PM
Click the “Having Trouble?”
l
Lone Pine Account
08/27/2021, 11:52 AMHi again Kevin! Getting deeper here I think my issue is actually different - I have a new email and need to invite that new email to my instance. But when I do that it doesn't show me the invitation, it takes me back to this login page
Lone Pine Account
08/27/2021, 11:53 AMI'm able to invite others who have never been on the platform before.
Lone Pine Account
08/27/2021, 11:53 AMBut I can't invite myself under a different email (even using a different browser without previous cookies), because it redirects me to login vs accept invitation
Lone Pine Account
08/27/2021, 12:03 PMIn other news - it looks like we're going to be signing up for Prefect. Wanted to say thanks for all the help in getting me started - it made the difference in the end
k
Kevin Kho
08/27/2021, 1:44 PM
Glad to hear! I’ll forward this to someone who can help you better.
n
nicholas
08/27/2021, 2:28 PM
Hi @Lone Pine Account - in order to accept your invitation on your other email, you'll need to create an account with that new email as well; once you've registered for an account with that email you'll be able to accept the invitation.
l
Lone Pine Account
08/27/2021, 2:30 PMso I see "invitations" which is where I create accounts correct?
Lone Pine Account
08/27/2021, 2:30 PMits under team members
Lone Pine Account
08/27/2021, 2:32 PMn
nicholas
08/27/2021, 2:32 PM
Yup that's correct - when you're inviting yourself or someone else that's where you create the invitation initially. But the person/email being invited still needs an account in order to access the system, so you'll need to log out of your current account and register for another one with the email you've invited.
l
Lone Pine Account
08/27/2021, 2:33 PMthe issue appears to be that when I log out of my current account, and click on the link which I receive for the new one, I get the login page rather than some kind of "accept invitation" thing
Lone Pine Account
08/27/2021, 2:34 PMi.e. - I have no password on this new account, and yet its asking me for a password. Am I understanding correctly that what I should do is instead create the jpb account (without any invite), then when the invite comes it "attaches" to this account?
n
nicholas
08/27/2021, 2:35 PM
Yes, that's correct, the invitation is by email so you need to create an account with that email in order to accept the invitation
l
Lone Pine Account
08/27/2021, 2:35 PMok I'll try that
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Lone Pine Account
08/27/2021, 2:41 PMthis is likely a new thread, but when I sign up for an account I get this email:
Lone Pine Account
08/27/2021, 2:41 PMLone Pine Account
08/27/2021, 2:42 PMWhen I click on that link I get a 404
Lone Pine Account
08/27/2021, 2:42 PMURL for 404:
Lone Pine Account
08/27/2021, 2:42 PMn
nicholas
08/27/2021, 2:43 PM
Can you try going to cloud.prefect.io directly and signing in with your new email?
l
Lone Pine Account
08/27/2021, 2:47 PMSo I did that, then I clicked on "Accept" for the invite
Lone Pine Account
08/27/2021, 2:47 PMbut I'm not seeing anything from the original group
Lone Pine Account
08/27/2021, 2:47 PMI'm not connected to the original team basically
n
nicholas
08/27/2021, 2:49 PM
If you open the menu in the top left, are you able to select your other team?
nicholas
08/27/2021, 2:50 PM
There will be a "Switch team" button
l
Lone Pine Account
08/27/2021, 2:50 PMah!
Lone Pine Account
08/27/2021, 2:50 PMbingo - thanks
Lone Pine Account
08/27/2021, 2:51 PMIs there a way to rename a team or no?
n
nicholas
08/27/2021, 2:58 PM
Yes, you can rename your team from the "Account" page (you can find this on the nav bar at the top of your application)
l
Lone Pine Account
08/27/2021, 2:59 PMsweet! thanks so much for the help
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