I can not login to the UI! I am stuck in a loop that just gives me a black screen! I have gone to prefect.io and clicked on sign in that drives me back to the same black screen as my expired session. I have opened up new browsers with no better results! I keep getting routed to the following url that gives me the blank screen!
Dave Thomas
07/29/2024, 12:42 PM
or i get this and click it and go back to the blank screen. even in a new browser
n
nicholas
07/29/2024, 12:53 PM
Hi @Dave Thomas - sorry this is happening, that’s frustrating. Here are a couple of steps that might help resolve this situation (I’d recommend following them in order):
1. close out of all Prefect Cloud tabs/windows
2. clear any cookies for the Prefect Cloud application in your browser
nicholas
07/29/2024, 12:55 PM
Let me know if those don’t work for you; those steps should effectively clear your cache and ensure you get a new session
d
Dave Thomas
07/29/2024, 2:44 PM
I had to completely close all of my chrome browsers and then reopen for anything Prefect to finally work. Not a great user experience!
n
nicholas
07/29/2024, 2:53 PM
Definitely agreed - we’re investigating the issue so we can prevent this from happening, thanks for letting us know!
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