Is it just me that I cannot login using GitHub to ...
# ask-communityv
Viet Nguyen
07/27/2022, 1:13 AMIs it just me that I cannot login using GitHub to Prefect cloud 🤔
✅ 1
k
Khuyen Tran
07/27/2022, 1:15 AMit works fine for me. Have you tried to clear the cache or use a different browser?
v
Viet Nguyen
07/27/2022, 1:18 AMyes, and I tried with Chrome incognito mode as well, same issue, I was able to create my account using GitHub authentication
k
Khuyen Tran
07/27/2022, 1:26 AMSo you were not able to to log in using your email but you were able to with your GitHub account?
v
Viet Nguyen
07/27/2022, 1:27 AMno, I had to create another account with my email to use Prefect, the one I created with GitHub, cannot be used with the error above.
k
Khuyen Tran
07/27/2022, 4:44 PMHmm that’s weird. I can also sign in with my GitHub. Is it okay for you to use the new account or you want to use your old account again?
Khuyen Tran
07/27/2022, 5:23 PMDo you associate your GitHub account with any email?
a
Anna Geller
07/27/2022, 7:01 PM
could you try in a different browser? or clearing browser history?
Anna Geller
07/27/2022, 7:01 PM
also, can you verify you can log into your GitHub account from the same browser using the same credentials?
Anna Geller
07/27/2022, 7:03 PM
it might also be an issue related to who is admin in your Cloud tenant - check this https://support.okta.com/help/s/article/Box-Provisioning-Error-Could-not-create-new-user-400-Invalid-input-parameters-in-request?language=en_US
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