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#prefect-community
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# prefect-community
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Nikhil Joseph

05/06/2022, 12:54 PM
Is anyone else having issues logging onto prefect cloud? I keep getting “unable to log in”
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Anna Geller

05/06/2022, 1:08 PM
tested just now - sign in with Google worked well Can you provide some screenshots or try in a different browser?
If you meant Cloud 2.0, indeed I had to refresh my browser, but it worked in the end
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Nikhil Joseph

05/06/2022, 1:11 PM
Strange, i tried reseting password and checking network, the following is the error i got
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{
  "errorCode": "E0000004",
  "errorSummary": "Authentication failed",
  "errorLink": "E0000004",
  "errorId": "oaezRYeAvujTuOPnfZCTbZbIw",
  "errorCauses": []
}
this is the error when trying to sign in
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{
  "errorCode": "E0000004",
  "errorSummary": "Authentication failed",
  "errorLink": "E0000004",
  "errorId": "oae8ERstIglQEqOofsDBq-tcw",
  "errorCauses": []
}
able to log in now, signed in through another account, logged out and was able to use my main account again
👍 1
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Anna Geller

05/06/2022, 1:48 PM
awesome, great to hear it's resolved now
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