Hey Prefect team, I have an urgent question regard...
# ask-communitya
Adam
03/23/2022, 8:32 PMHey Prefect team, I have an urgent question regarding Prefect Cloud. Since switching from the legacy payment tier and hitting the 20k free cap all our tasks are halted UsageExceeded. We have a credit card on file but nothing is going through. Please help as we've ground to a standstill.
Adam
03/23/2022, 8:32 PMcc @Darren
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Kevin Kho
03/23/2022, 8:32 PM
Will ping people
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Adam
03/23/2022, 8:34 PMThanks @kevin. Our instance is called Sable
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Kevin Kho
03/23/2022, 8:35 PM
That’s a wrong Kevin but no worries he’s friendly too hahaha
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kevin
03/23/2022, 8:35 PM🙂
🤣 3
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Adam
03/23/2022, 8:35 PMHaha okay 😛
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Kevin Kho
03/23/2022, 8:37 PM
Darren said we upgraded the tenant already. Looking into it.
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Adam
03/23/2022, 8:50 PMThanks, super urgent we can run some tasks again 😉
Adam
03/23/2022, 9:13 PMHi @Kevin Kho any news on fixing our tenant?
Adam
03/23/2022, 9:14 PMGot tons of jobs backing up now
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Kevin Kho
03/23/2022, 9:14 PM
Yeah the specific person saw the message and will get to it as soon as she’s back in front of the comp
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Adam
03/23/2022, 9:17 PMOkay thanks!
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Kevin Kho
03/23/2022, 9:24 PM
You should be unblocked now
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Adam
03/23/2022, 9:27 PMGreat! It's working again now. Thanks so much for the quick response on this! 🙂
Adam
03/23/2022, 9:38 PMI've noticed on this new pricing model we seem to have a limit of 1 concurrent flow. We used to have 2 and changed to this new model as I thought it would pay per task run but have unlimited concurrency. Am I mistaken?
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Anna Geller
03/23/2022, 9:43 PM
Adam, we don’t see any concurrency limits on your license, so it should be fine
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Adam
03/23/2022, 9:48 PMOkay thanks!
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