Hey Prefect team I have an urgent question regarding Prefect

Question

Hey Prefect team I have an urgent question regarding Prefect Cloud Since switching from the legacy payment tier and hitting the 20k free cap all our tasks are halted UsageExceeded We have a credit card on file but nothing is going through Please help as we ve ground to a standstill

Adam · Answer

cc < Darren>

Kevin Kho · Answer

Will ping people

Adam · Answer

Thanks < kevin> Our instance is called Sable

Kevin Kho · Answer

That s a wrong Kevin but no worries he s friendly too hahaha

kevin · Answer

slightly smiling face

Adam · Answer

Haha okay stuck out tongue

Kevin Kho · Answer

Darren said we upgraded the tenant already Looking into it

Adam · Answer

Thanks super urgent we can run some tasks again wink

Adam · Answer

Hi < Kevin Kho> any news on fixing our tenant

Adam · Answer

Got tons of jobs backing up now

Kevin Kho · Answer

Yeah the specific person saw the message and will get to it as soon as she s back in front of the comp

Adam · Answer

Okay thanks

Kevin Kho · Answer

You should be unblocked now

Adam · Answer

Great It s working again now Thanks so much for the quick response on this slightly smiling face

Adam · Answer

I ve noticed on this new pricing model we seem to have a limit of 1 concurrent flow We used to have 2 and changed to this new model as I thought it would pay per task run but have unlimited concurrency Am I mistaken

Anna Geller · Answer

Adam we don t see any concurrency limits on your license so it should be fine

Adam · Answer

Okay thanks