Hello Prefect team, How a prefect cloud enterprise customer can get a technical support with a bug w...

Alexander Gorokhov

04/14/2022, 4:24 PM

Hello Prefect team, How a prefect cloud enterprise customer can get a technical support with a bug with prefect cloud itself?

Kevin Kho

04/14/2022, 4:25 PM

you could email

<mailto:support@prefect.io|support@prefect.io>

i think, but if it’s a common problem we can help you here much faster. what are you seeing?

Alexander Gorokhov

04/14/2022, 4:27 PM

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Message:
Error during execution of task: ConnectionError(MaxRetryError('None: Max retries exceeded with url: / (Caused by None)'))

Why whould that happen with a task within a flow?

Kevin Kho

04/14/2022, 4:29 PM

Does the content of the task affect this?

Alexander Gorokhov

04/14/2022, 4:29 PM

The task was never started

Alexander Gorokhov

04/14/2022, 4:29 PM

This is something happened inside prefect framework itself, i dot even see any logs

Kevin Kho

04/14/2022, 4:29 PM

Does it always happen or intermittent?

Alexander Gorokhov

04/14/2022, 4:30 PM

It happened just now and broke our production

Kevin Kho

04/14/2022, 4:30 PM

What time did it happen? There was an outage 9 hours ago

Alexander Gorokhov

04/14/2022, 4:37 PM

Yeah indeed, sometime 9 AM either UTC or MSK depending on how UI works with timezone. How do we protect ourselves from similar outages? How do we receive any notification?

Kevin Kho

04/14/2022, 4:39 PM

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