Hello Prefect team,
How a prefect cloud enterprise...
# prefect-communitya
Alexander Gorokhov
04/14/2022, 4:24 PMHello Prefect team,
How a prefect cloud enterprise customer can get a technical support with a bug with prefect cloud itself?
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Kevin Kho
04/14/2022, 4:25 PM
you could email
<mailto:support@prefect.io|support@prefect.io>a
Alexander Gorokhov
04/14/2022, 4:27 PM Copy code
Message:
Error during execution of task: ConnectionError(MaxRetryError('None: Max retries exceeded with url: / (Caused by None)'))k
Kevin Kho
04/14/2022, 4:29 PM
Does the content of the task affect this?
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Alexander Gorokhov
04/14/2022, 4:29 PMThe task was never started
Alexander Gorokhov
04/14/2022, 4:29 PMThis is something happened inside prefect framework itself, i dot even see any logs
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Kevin Kho
04/14/2022, 4:29 PM
Does it always happen or intermittent?
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Alexander Gorokhov
04/14/2022, 4:30 PMIt happened just now and broke our production
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Kevin Kho
04/14/2022, 4:30 PM
What time did it happen? There was an outage 9 hours ago
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Alexander Gorokhov
04/14/2022, 4:37 PMYeah indeed, sometime 9 AM either UTC or MSK depending on how UI works with timezone. How do we protect ourselves from similar outages? How do we receive any notification?
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Kevin Kho
04/14/2022, 4:39 PM
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