Hello Prefect team How a prefect cloud enterprise customer c

Question

Hello Prefect team How a prefect cloud enterprise customer can get a technical support with a bug with prefect cloud itself

Kevin Kho · Answer

you could email `<mailto support prefect io|support prefect io>` i think but if it s a common problem we can help you here much faster what are you seeing

Alexander Gorokhov · Answer

```Message Error during execution of task ConnectionError MaxRetryError None Max retries exceeded with url Caused by None ``` Why whould that happen with a task within a flow

Kevin Kho · Answer

Does the content of the task affect this

Alexander Gorokhov · Answer

The task was never started

Alexander Gorokhov · Answer

This is something happened inside prefect framework itself i dot even see any logs

Kevin Kho · Answer

Does it always happen or intermittent

Alexander Gorokhov · Answer

It happened just now and broke our production

Kevin Kho · Answer

What time did it happen There was an outage 9 hours ago

Alexander Gorokhov · Answer

Yeah indeed sometime 9 AM either UTC or MSK depending on how UI works with timezone How do we protect ourselves from similar outages How do we receive any notification

Kevin Kho · Answer

You can subscribe to <https prefect status io |this> page