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Hello Prefect team,
How a prefect cloud enterprise customer can get a technical support with a bug with prefect cloud itself?

you could email `<mailto:support@prefect.io|support@prefect.io>` i think, but if it’s a common problem we can help you here much faster. what are you seeing?

```Message:
Error during execution of task: ConnectionError(MaxRetryError('None: Max retries exceeded with url: / (Caused by None)'))```
Why whould that happen with a task within a flow?

Does the content of the task affect this?

This is something happened inside prefect framework itself, i dot even see any logs

It happened just now and broke our production

What time did it happen? There was an outage 9 hours ago

Yeah indeed, sometime 9 AM either UTC or MSK depending on how UI works with timezone. How do we protect ourselves from similar outages? How do we receive any notification?

You can subscribe to <https://prefect.status.io/|this> page