https://prefect.io logo
a

Alexander Gorokhov

04/14/2022, 4:24 PM
Hello Prefect team, How a prefect cloud enterprise customer can get a technical support with a bug with prefect cloud itself?
k

Kevin Kho

04/14/2022, 4:25 PM
you could email
<mailto:support@prefect.io|support@prefect.io>
i think, but if it’s a common problem we can help you here much faster. what are you seeing?
a

Alexander Gorokhov

04/14/2022, 4:27 PM
Copy code
Message:
Error during execution of task: ConnectionError(MaxRetryError('None: Max retries exceeded with url: / (Caused by None)'))
Why whould that happen with a task within a flow?
k

Kevin Kho

04/14/2022, 4:29 PM
Does the content of the task affect this?
a

Alexander Gorokhov

04/14/2022, 4:29 PM
The task was never started
This is something happened inside prefect framework itself, i dot even see any logs
k

Kevin Kho

04/14/2022, 4:29 PM
Does it always happen or intermittent?
a

Alexander Gorokhov

04/14/2022, 4:30 PM
It happened just now and broke our production
k

Kevin Kho

04/14/2022, 4:30 PM
What time did it happen? There was an outage 9 hours ago
a

Alexander Gorokhov

04/14/2022, 4:37 PM
Yeah indeed, sometime 9 AM either UTC or MSK depending on how UI works with timezone. How do we protect ourselves from similar outages? How do we receive any notification?
k

Kevin Kho

04/14/2022, 4:39 PM
You can subscribe to this page
8 Views