Cool, thanks @Zanie. Its just unclear what the SLAs are around cloud in terms of uptime, usually for PaaS you see 9x.x% estimations, just haven't seen anything like that mentioned. Given a quite steep cost when moving to standard, it makes me consider whether hosing this ourselves would be a more financially efficient option, as opposed to just simply staying on the almost 'free' tier of cloud we are on now without support.
Absolutely not adverse to paying money at all at this organisation, I'd just like more detailed metrics about what we get for our buck e.g. SLAs, Support over and above the basic Slack, Discourse etc. Primarily it would be good to know:
• SLA in terms of uptime
• SLA in terms of issue resolution
• Support hours (geographically, we are UK based)
This is a large global company, so obviously they require these sort of answers.