Great question—here’s where to report it depending on what you’re seeing:
- If it’s a Prefect Cloud–specific or workspace/account issue (e.g., schedules not triggering only in your Cloud workspace, UI oddities, incident-level impact): open a support ticket via the Help icon in Prefect Cloud or email
support@prefect.io.
- If it looks like a core scheduling/orchestration bug (e.g., schedule not enqueuing, work pool assignment logic, deployments/schedules behavior): open a GitHub issue in the Prefect repo:
Prefect Issues.
- If it’s clearly specific to the Kubernetes worker/integration (e.g., worker logs, pod templates, job creation failures): open an issue here:
prefect-kubernetes Issues.
Helpful details to include:
- Prefect version and worker image/tag
- Work pool type (Kubernetes) and worker logs
- Deployment config (relevant `prefect.yaml`/`flow.from_source(...).deploy(...)` snippet), schedule definition, and timezone
- Example flow run IDs, timestamps (UTC), and what you expected vs observed
- Any relevant Kubernetes events/pod statuses
If you share a quick summary here (what’s failing, versions, and a run ID), I can help you determine the best place to file it and suggest what to include.