Got it, Servando — happy to help get this sorted.
Quick ways to update your billing address:
- In Prefect Cloud: open
Prefect Cloud → top-right org selector →
Organization settings →
Billing → click
Manage billing (opens the Stripe Customer Portal). In Stripe, update the
Billing information (address) and save.
- You’ll need Org Owner or Admin permissions to see/manage billing. If you don’t see the Billing page or the Manage billing button, it’s likely a permissions issue.
Common blockers:
- Address fields can be disabled if there’s a pending invoice or if you’re on an invoiced/annual plan (no card on file). In those cases our team can update it for you.
- Past invoices won’t retroactively change; we can reissue if needed.
If you’re still stuck:
- Tell me what you see: do you get an error, or is the Manage billing button missing?
- If you’d like, DM me your org name (ControlThrive?), your Prefect Cloud org slug/email, and the new billing address. I’ll open a ticket with our billing team right away.
- Or email
support@prefect.io with those details and we’ll take care of it.
Also, since you’re evaluating paid offerings and want to talk through your use case, I can line up a quick call with our team. You can also reach us here:
Talk to Sales.