cant seem to change billing address <@ULVA73B9P>
# marvin-ai
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cant seem to change billing address @Marvin
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thought for 42.6 seconds
Got it, Servando — happy to help get this sorted. Quick ways to update your billing address: - In Prefect Cloud: open Prefect Cloud → top-right org selector → Organization settingsBilling → click Manage billing (opens the Stripe Customer Portal). In Stripe, update the Billing information (address) and save. - You’ll need Org Owner or Admin permissions to see/manage billing. If you don’t see the Billing page or the Manage billing button, it’s likely a permissions issue. Common blockers: - Address fields can be disabled if there’s a pending invoice or if you’re on an invoiced/annual plan (no card on file). In those cases our team can update it for you. - Past invoices won’t retroactively change; we can reissue if needed. If you’re still stuck: - Tell me what you see: do you get an error, or is the Manage billing button missing? - If you’d like, DM me your org name (ControlThrive?), your Prefect Cloud org slug/email, and the new billing address. I’ll open a ticket with our billing team right away. - Or email support@prefect.io with those details and we’ll take care of it. Also, since you’re evaluating paid offerings and want to talk through your use case, I can line up a quick call with our team. You can also reach us here: Talk to Sales.
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the stripe link will redirect to the same email address even if this comes from another prefect owner