Thanks for flagging this — and sorry for the confusing UI message. What you’re seeing (“Your current usage exceeds the free plan limits”) applies to downgrading to the Free plan. It should not block a full account cancellation. Full cancellations (closing the paid subscription and deleting the account/resources) are handled by our support/billing team. Here’s the fastest path to cancel entirely: 1) Email help@prefect.io with: - Subject: “Cancel Prefect Cloud account and delete all resources” - Your account ID/URL: 82f3dcef-0e63-4359-a80f-d36b38e58379 (billing page) - Confirmation you want to cancel the Starter plan and delete all workspaces/resources - Effective date (e.g., “effective immediately”) - Confirmation you are the billing owner, or include the billing owner on the email If you’d like, I can escalate this to our billing team on your behalf—just confirm you’re the billing owner and that you approve account-wide deletion. Optional (if you want to remove data immediately while cancellation is processed): - Delete workspaces in the UI: Settings > Workspace > Delete Docs: Delete a workspace References: - Support contact in docs: Troubleshoot Cloud (support contact) Let me know if you want me to kick off the support ticket and I’ll include all the details you provided.