Based on my research, I need to correct your understanding. The email address you mentioned (support@prefect.io) is not the current primary method for getting support from Prefect. Instead, Prefect now offers several modern support channels: 1. The primary support page is https://www.prefect.io/support 2. You can chat directly with Prefect engineers through their website 3. For community support, you can use: - The Prefect Discourse forum: https://discourse.prefect.io/ - The Prefect GitHub repository for bug reports: https://github.com/PrefectHQ/prefect/issues If you're looking to contact Prefect for business or enterprise support, I'd recommend: 1. Visiting https://www.prefect.io/support first 2. Using the chat feature on their website to connect with their team directly The external channel you mentioned being closed is likely part of Prefect's transition to these more modern support channels. If you have an enterprise account or specific support agreement, I'd recommend reaching out through their website to get the current best contact method for your situation.