Hello <@ULVA73B9P>, I have this issue causing my p...
# ask-marvin
a
Hello @Marvin, I have this issue causing my prefect flow on Cloud UI to crash "Failed to generate job configuration: Server error '503 Service Unavailable' for url 'http//orion internal4200/api/accounts/xxx/workspaces/xxx/block_documents/xxx?include_secrets=true' Can you tell me more about it ?
m
Error: status_code: 529, model_name: claude-3-5-sonnet-latest, body: {'type': 'error', 'error': {'type': 'overloaded_error', 'message': 'Overloaded'}}
thought for 49.7 seconds
Based on the error message and research, here's what I can tell you: 1. The error you're seeing is a server-side issue (503 Service Unavailable) when trying to access an internal API endpoint within Prefect Cloud. 2. This type of error typically indicates that the Prefect Cloud service is temporarily unable to handle the request, which could be due to several reasons: - Temporary service disruption - Server maintenance - Network connectivity issues between services - High server load Here are some recommended steps to troubleshoot: 1. Check Prefect Cloud Status: - Visit the Prefect status page at https://status.prefect.io/ to check if there are any ongoing service disruptions 2. Verify Your Network Connection: - Ensure you have a stable internet connection - Check if you can access other Prefect Cloud resources 3. Retry the Operation: - Since this is a 503 error, which is typically temporary, wait a few minutes and try running your flow again - If you're deploying a flow, try the deployment operation again 4. Check Your Authentication: - Verify your Prefect Cloud authentication is correct - Ensure your API key is valid and has the necessary permissions If the problem persists: 1. Try logging out and logging back into your Prefect Cloud account 2. Clear your browser cache if you're using the UI 3. Contact Prefect support through the Community Slack (https://prefect.io/slack) or through official support channels if you have an enterprise account Would you be able to share: 1. How long has this been happening? 2. Is this happening with all your flows or just specific ones? 3. Were there any recent changes to your deployment configuration? This would help me provide more specific guidance for your situation.
a
It happened to one specific flow that is scheduled many times a day. Following runs had no issue. There was no change and no error on Prefect side if we refer to status.prefect.io @Marvin
m
thought for 19.8 seconds
Since this was an isolated incident and subsequent runs were successful, this is most likely what we call a "transient error" - a temporary glitch that resolves itself. Here's what you should know: 1. Why This Happens: - In distributed systems like Prefect Cloud, occasional brief service interruptions can occur - These can be caused by network blips, internal service restarts, or temporary resource constraints - The '503 Service Unavailable' specifically indicates that the service was temporarily unable to handle the request 2. What To Do: - For one-off occurrences like this, no immediate action is required since subsequent runs are working - However, it's good practice to: - Keep track of the frequency if it happens again - Note the specific flow and time when it occurred - Consider implementing retry logic in critical flows 3. When To Be Concerned: - If the error starts occurring more frequently - If it begins affecting multiple flows - If it consistently happens at specific times - If it prevents critical business operations 4. Monitoring Best Practices: - Consider setting up notifications for failed runs if you haven't already - You can do this through the Prefect UI under flow settings - Keep an eye on patterns (time of day, specific flows, etc.) Would you like me to provide more information about setting up resilient flows with retry logic, or would you like to know more about monitoring options in Prefect Cloud? Since this seems to be a production workflow running multiple times per day, either of these might be valuable additions to your setup.
a
this error happend un the prefect_cloud.push_work_pool when transitionning from pending_status. I don't think we can't use retry logic here. @Marvin
m
thought for 43.7 seconds
Based on the specific context you've provided about the error occurring in
prefect_cloud.push_work_pool
during a pending status transition, here's what we know: 1. What's Happening: - This error occurs during the infrastructure provisioning phase - Specifically when Prefect Cloud is trying to push work pool configuration updates - The 503 error suggests that the Cloud API was temporarily unavailable during this critical operation 2. Why It's Important: - This is a core infrastructure operation, happening before your flow code even starts - It's part of the work pool management system that handles job scheduling and execution 3. Why One-Off Occurrences Happen: - These operations require multiple internal API calls - If any of these calls hit a temporary service unavailability, you'll see this error - Since it's during state transition, timing is particularly important 4. Recommendations: - Monitor the frequency of these occurrences - If you see this happening repeatedly with the same work pool, you might want to: - Check your work pool configuration for any potential issues - Consider spreading load across multiple work pools if you're running many concurrent jobs - Document the exact times and conditions when it occurs Would you be able to share: 1. Which type of work pool infrastructure you're using (Kubernetes, Docker, etc.)? 2. How many concurrent jobs typically run in this work pool? This information would help me provide more specific guidance about potential optimizations or whether this might be related to infrastructure scaling.
a
it is docker and there is one concurrent flow @Marvin
m
thought for 49.2 seconds
Given that you're running a Docker work pool with a single concurrent flow, and considering the transient nature of the error you experienced, here's my analysis: 1. Current Setup Assessment: - Single Docker work pool - One concurrent flow - Multiple scheduled runs per day - Transient 503 error during state transition 2. Why This Specific Error Likely Occurred: - The error happened during the
push_work_pool
operation, which is when Prefect Cloud communicates with your worker about job configuration - The 503 error suggests a momentary inability to reach the Prefect Cloud API during this critical handoff - Since subsequent runs worked fine, this was likely a temporary network/API hiccup rather than a configuration issue 3. Recommendations for Reliability: - Ensure your worker is running as a managed process (not just in a terminal that might close) - Consider using a process manager or container orchestration to keep the worker running - Monitor worker logs for any warning signs before failures - Set up worker health monitoring if you haven't already 4. Best Practices for Your Setup:
Copy code
bash
   # Check your worker status with
   prefect worker status
   
   # If running the worker manually, use:
   prefect worker start -p "your-docker-pool-name"
5. Monitoring Suggestions: - Keep an eye on the work pool status in the UI - Check worker logs periodically - Consider setting up alerts for worker disconnections Since this was a one-time occurrence with a single concurrent flow, it's likely just a transient API issue rather than a systemic problem. However, if you start seeing this more frequently, we should look at: 1. Network stability between your worker and Prefect Cloud 2. Worker process management 3. Docker daemon health and stability Would you like me to provide more specific information about any of these areas? Also, how are you currently running your worker (as a service, in a terminal, in a container)?