Hi <@U021J8TU753> I recently created my account us...
# ask-community
t
Hi @Prefect I recently created my account using my work email and upgraded to the pro subscription. Then out of habit, I authenticated using my GitHub account, which has the same work email. It seems my account details have been mixed up now, my pro subscription is not showing in my account but my work pool is still showing. When I try and use the Prefect CLI its not communicating properly with the Prefect UI. Can someone please assist me? There is no support email to contact and all available time for booking with an engineer are outside my business hours here in Australia.
k
The people who can resolve this will be online in the morning in US eastern time if that's okay!
t
Hi @Kevin Grismore yeah thats fine, its not super urgent, cheers 🙂