With the new Prefect Tier system we are trying to upgrade our

Legacy Free Tier

to

Starter Tier

, but when we try to initiate the process by clicking on "Upgrade" we get this error. I've already emailed

<mailto:help@prefect.io|help@prefect.io>

early on Friday - still waiting for answers. Does anyone know the normal response time? I haven't received a notification that the support case has been received. Is this a normal bug people have seen before?

Hey! Nah I haven’t seen this pop up before. cc: @Kevin Grismore and @Devin Villarosa

we'll take a look this morning!

@Tobias Bjormyr what’s your account id?

Is that safe to post publicly?

Thanks Tobias! We've identified the problem and currently working on a fix

@Tobias Bjormyr could you try again and let us know if it works? We’ve deployed a fix that should resolve the problem

It seemed to work, but clicking continue here seemed to change nothing

Hmm could you try again now? I just canceled the old subscription to our free tier

I wasn't able to access to the payment card right away today - but it seems to work now. I don't know if it's related to you moving our old subscription to the new Hobby Tier, but we did have to incidents (slack alerts) from Prefect today that all our deployments were "Not Ready" to run (they are now however, so crossing our fingers it won't happen again)