Can anyone point me at a support page for Prefect ...
# prefect-uid
David McGuire
10/12/2022, 6:40 PMCan anyone point me at a support page for Prefect Cloud (1.0) users who can't seem to sign up correctly? I have a collaborator who I've been trying to add for months and the password reset loop is just plain broken. Without an account, the user doesn't have access to a support chat. However, with an account, I also effectively don't have access to support, since it's stuck in "An agent is on the way." perpetually.
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David McGuire
10/12/2022, 6:43 PMI know this is going to be a simple fix if we can just get ahold of a human.
David McGuire
10/12/2022, 6:44 PMBeen like this for 15 minutes:
David McGuire
10/12/2022, 6:45 PMIf it weren't for the dots moving, I would think that the page had frozen.
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Mason Menges
10/12/2022, 6:45 PMHey @David McGuire in cases like this, especially for account issues, you can also reach out to Help@prefect.io through email, include the email he's signing up/in with and we can try getting this taken care of from there 😄
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David McGuire
10/12/2022, 6:46 PMMuch obliged.
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Mason Menges
10/12/2022, 6:46 PMNo problem 😄
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David McGuire
10/12/2022, 6:58 PMHe's stuck in a password reset loop because the system thinks it's an Okta login and it's not.
David McGuire
10/12/2022, 6:59 PMSupport email away, and copied the user, in case they don't want to take my word for it.
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Mason Menges
10/12/2022, 7:08 PMBrilliant, We'll follow up in the support case to get it taken care of 😄
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