Hello, I am unable to login to prefect 2.0 cloud U...
# prefect-uin
Nick Coy
09/29/2022, 9:14 PMHello, I am unable to login to prefect 2.0 cloud UI. I am not getting an just getting blank page
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Jenny
09/29/2022, 9:21 PMHi @Nick Coy - thanks for letting us know. We saw a potential issue earlier today and thought we had a fix for it.
Would you mind sharing what you are seeing in the dev console (command + option + i)?
Jenny
09/29/2022, 9:22 PMIf you need to fix it quickly a hard refresh (command + shift + r) should work but if you can help us with any info first we would very much appreciate it!
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Nick Coy
09/29/2022, 9:22 PMj
Jenny
09/29/2022, 9:22 PMAlso - can you confirm what browser you are on?
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Nick Coy
09/29/2022, 9:22 PMchrom,e
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Jenny
09/29/2022, 9:22 PMCan you click into that network tab in the dev console?
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Nick Coy
09/29/2022, 9:23 PMah hard refresh seemed to fix it
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Jenny
09/29/2022, 9:23 PMOk! Thank you for the update and giving that info. If you run into it again please let us know.
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Nick Coy
09/29/2022, 9:23 PMwill do, thank you
Nick Coy
09/29/2022, 9:25 PMhere is the network tab btw
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Jenny
09/29/2022, 9:29 PMThank you!
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Nick Coy
09/29/2022, 9:30 PMno problem
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Alix Cook
09/29/2022, 9:45 PMi'm also seeing this, hard refresh doesn not solve things
Alix Cook
09/29/2022, 9:47 PMi was able to load it in an incognito window though
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Jenny
09/29/2022, 9:49 PMHi @Alix Cook - I'm guessing you are also on chrome? Can you share what you're seeing the dev console? And once that is open can you share what is in the network tab? You should then be able to right click on refresh and see the option to empty cache and hard reload - can you see if that fixes it for you?
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Alix Cook
09/29/2022, 9:49 PMyeah for sure
Alix Cook
09/29/2022, 9:50 PMAlix Cook
09/29/2022, 9:50 PMAlix Cook
09/29/2022, 9:50 PMyes also in chrome
Alix Cook
09/29/2022, 9:51 PMi actually never knew you could hard reload like that
Alix Cook
09/29/2022, 9:51 PMyeah, that fixed things
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Jenny
09/29/2022, 9:52 PMThank you. We'll continue to investigate - please let us know if you see this again.
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Nick Coy
09/30/2022, 3:53 PM@Jenny FYI I am still experiencing this issue, the hard reset works but wanted to let you know
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Jenny
09/30/2022, 3:57 PMThanks @Nick Coy - we're looking into it.
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Jenny
10/01/2022, 1:26 PMI won't tag here because it's the weekend but wanted to share that we think we've gotten to the bottom of it. It's from a bad service worker so although a hard refresh should clear it, to remove the problem we advise also unregistering service workers. To do that you can:
1. Open the dev console
2. Go to Application
3. Select Storage
4. Make sure 'Unregister service workers' is selected
5. Click 'Clear site data' and then refreshing the screen.
I made a little video to help with that: https://www.loom.com/share/dafeab2bab59436b8f724a420820a3f9
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Jeff Hale
10/02/2022, 5:31 PMHard refresh worked for me. EDIT: But if I then do a refesh that isn’t a hard refresh the screen is white again. Following the Unregister and Clear site data steps above resolved the issue for good. 🙂
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Nick Coy
10/03/2022, 3:41 PMthanks that worked for me too
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