Hey all - does anyone else have issues with 'inval...
# ask-community
m
Hey all - does anyone else have issues with 'invalid code' when signing into prefect? We will received 1 email, immediately click link or use code, and it will fail - sometimes multiple times. Multiple team members have this issue almost daily
b
Hi Mitch, thanks for raising this! Sounds like it could be account issue. My other suspicion is that there could be a security software used for your emails that checks links in messages for malware. I've only seen this happen once before, and it resulted in the links becoming invalidated.
Let me raise to the team to see if there are any other suggestions.
m
Yes, it definitely could be due to our company's security software. If there are any suggestions please let me know!
b
Hey Mitch, I believe your account manager is going to get in touch with you soon to help out!