I'm getting an error when trying to invite a new user to our team in Prefect Cloud. Where should I go from here?

Hi @Adam Roderick do you know which plan you're on? It's possible that you're at your user limit (which is counted as current users + outstanding invitations)

It says custom license when I look at the Billing tab. We are currently at 3 users

I just checked your license — you have no license-related limits you should be hitting

🙄 sorry, I just saw the outstanding invitation. That's obviously where the error is coming from

No worries at all, the error message here is not very informative so I understand the confusion — we’ll work on updating that!

Original problem is solved. Here is some information for future reference:

does he have docker running?

Then he went through the config process, generating a USER token and running

prefect auth

locally

oh wild

@Chris White yes, docker was running from the beginning

Yea for sure I appreciate it; sorry I wasn’t of more help here --> I’m still not entirely sure how the auth could have caused that error but I’m glad he’s up and running!