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Title
l
Luis Muniz
06/30/2020, 10:13 PMHi I apologize if this is not the appropriate channel, but I'm trying to get a paid plan running on prefect.io and it looks to be unexpectedly difficult for a cloud service.
I was running on the free plan, but when I wanted to finally upgrade i saw this on my Team page:
How can I be on a custom license? I am on the free plan?
c
Chris White
06/30/2020, 10:15 PMHi @Luis Muniz - we recently updated our billing backend so you are likely running into a consequence of that
l
Luis Muniz
06/30/2020, 10:15 PMAnyway I tried contacting your sales team, but I don't get any reply. Is there a delay that i should expect?
Yes I saw that your terms changed, and that's what made me change my mind to subscribe
c
Chris White
06/30/2020, 10:16 PMToday has been a very busy day, so a delay is not surprising but we can get you setup relatively quickly. Could you provide me your email address and I’ll get the ball rolling
l
Luis Muniz
06/30/2020, 10:16 PMYes, thanks!
c
Chris White
06/30/2020, 10:31 PMAwesome thanks for letting us know about your problem, and sorry you’re running into this! We’re looking into why that screen isn’t working, but in the meantime I’ve got an associate who will reach out and get you set up with your team account 👍
l
Luis Muniz
06/30/2020, 10:38 PMPerfect thanks for the quick response!
c
Chris White
07/01/2020, 12:56 AMHey @Luis Muniz we believe we’ve fixed the issue on the backend, so if you haven’t gotten setup yet you should be able to self-serve in the UI now!