Hi I apologize if this is not the appropriate channel, but I'm trying to get a paid plan running on prefect.io and it looks to be unexpectedly difficult for a cloud service.

Hi @Luis Muniz - we recently updated our billing backend so you are likely running into a consequence of that

Anyway I tried contacting your sales team, but I don't get any reply. Is there a delay that i should expect?

Today has been a very busy day, so a delay is not surprising but we can get you setup relatively quickly. Could you provide me your email address and I’ll get the ball rolling

Yes, thanks!

Awesome thanks for letting us know about your problem, and sorry you’re running into this! We’re looking into why that screen isn’t working, but in the meantime I’ve got an associate who will reach out and get you set up with your team account 👍

Perfect thanks for the quick response!

Hey @Luis Muniz we believe we’ve fixed the issue on the backend, so if you haven’t gotten setup yet you should be able to self-serve in the UI now!