Hey all, I’m new to prefect but loving it so far! I’m encountering an issue on prefect cloud - when I try to run my flow (I’ve tried Run, Quick Run via the UI & also

prefect run cloud xxxx

from the CLI) - it’s giving me

There was a problem running your flow

. I’ve tried logging out/in as it suggests, but still the same issue. The CLI returns

prefect.utilities.exceptions.ClientError: [{'path': ['create_flow_run'], 'message': 'Operation timed out', 'extensions': {'code': 'API_ERROR'}}]

I had this issue with a big flow (770 tasks) this morning and assumed it was a size problem, so I switched to a smaller flow of 368 tasks which ran a couple of times ok, but I’ve just tried to run that same flow (368) again and it’s giving me the same error. Any thoughts / suggestions? Many thanks in advance!

Interesting! @David Elliott, just for a quick confirmation you are communicating with cloud by running

prefect backend cloud

? Also, what happens when you run

prefect get flows

?

Yep using

backend cloud

, when I run

prefect get flows

it lists my 5 test flows no problem

Thanks for verifying! Checking with the team if they have any more information.

Huh, I’ve just hit quick run again and now it’s just started running 🤔 (albeit it has hit an error, which is likely unrelated) Could it be a cloud server resource issue or something..? Seems like it’s intermittent

Glad you got that flow running @David Elliott. And thanks for raising it - these are very rare, non-deterministic issues on our side that we are actively looking to resolve

Thanks Jenny! I’ll flag if it comes up again, happy to provide more specific details (flow ID, account name etc) if it’s helpful at all for debugging 👍

Thanks David - yes please do let us know if you encounter this issue at all again.