Hey all, I’m new to prefect but loving it so far! ...
# prefect-community
d
Hey all, I’m new to prefect but loving it so far! I’m encountering an issue on prefect cloud - when I try to run my flow (I’ve tried Run, Quick Run via the UI & also
prefect run cloud xxxx
from the CLI) - it’s giving me
There was a problem running your flow
. I’ve tried logging out/in as it suggests, but still the same issue. The CLI returns
Copy code
prefect.utilities.exceptions.ClientError: [{'path': ['create_flow_run'], 'message': 'Operation timed out', 'extensions': {'code': 'API_ERROR'}}]
I had this issue with a big flow (770 tasks) this morning and assumed it was a size problem, so I switched to a smaller flow of 368 tasks which ran a couple of times ok, but I’ve just tried to run that same flow (368) again and it’s giving me the same error. Any thoughts / suggestions? Many thanks in advance!
j
Interesting! @David Elliott, just for a quick confirmation you are communicating with cloud by running
prefect backend cloud
? Also, what happens when you run
prefect get flows
?
d
Yep using
backend cloud
, when I run
prefect get flows
it lists my 5 test flows no problem
j
Thanks for verifying! Checking with the team if they have any more information.
d
Huh, I’ve just hit quick run again and now it’s just started running 🤔 (albeit it has hit an error, which is likely unrelated) Could it be a cloud server resource issue or something..? Seems like it’s intermittent
j
Glad you got that flow running @David Elliott. And thanks for raising it - these are very rare, non-deterministic issues on our side that we are actively looking to resolve
d
Thanks Jenny! I’ll flag if it comes up again, happy to provide more specific details (flow ID, account name etc) if it’s helpful at all for debugging 👍
j
Thanks David - yes please do let us know if you encounter this issue at all again.