I have a flow that appears to be running and then it fails w

Question

I have a flow that appears to be running and then it fails with this message however I don t think it is failing ```No heartbeat detected from the remote task marking the run as failed ```

Dylan · Answer

Hi < Richard Hughes> This is happening because Prefect Cloud is expecting the Flow to update its heartbeat every 30 seconds When it missing 4 heartbeats Cloud decides that something has happened to the flow

Dylan · Answer

Double check to make sure your Flow can communicate with Cloud in its current environment

Dylan · Answer

It will need to be able to make calls to `<http api prefect io|api prefect io>`

Dylan · Answer

If other updates are getting to Cloud logs state updates etc and you believe the flow is working as expected you can turn heartbeats off via the flow settings in the UI

Richard Hughes · Answer

I am currently running server on local I am still waiting for our Enterprise Cloud server

Dylan · Answer

The same architecture pattern is in place for server thumbsup

Dylan · Answer

Can your flow communicate with your Prefect Server instance

Richard Hughes · Answer

< Dylan> looks like it is communicating with the server unless the flow finishes and then it still thinks it is running where do I find the flow settings

Dylan · Answer

Do you get any task run updates

Dylan · Answer

Or logs from running task runs

Dylan · Answer

Or does the flow enter a running state and then stall out

Dylan · Answer

Dylan · Answer

Ah it s cloud only my mistake

Dylan · Answer

You ll need to issue a graphql statement <https docs prefect io orchestration concepts flows html toggling heartbeats>

Richard Hughes · Answer

< Dylan> thanks I will look into this one

Dylan · Answer

thumbsup