hey everyone - my cloud account is broken (see pic below). Who should I contact to get the account restored?

I'm sorry to hear that John, I've forwarded this on to our team, we should hopefully be able to resolve this for you shortly.

Hey @John Ramirez! We’re sorry you’re encountering an issue and we’re here to help! Just so I understand, are you saying that you can’t click to get to your account settings from that page? Is that correct?

nothing works for me on the page. I click on the tab at the top if the page and nothing happens

On the “Your profile” page specifically or the UI in general?

the UI in general. I do get a drop down from the Team tab but I get nothing when clicking on the options.

Okay, try a few of these debugging steps: 1. Give the browser tab a hard refresh: https://www.getfilecloud.com/blog/2015/03/tech-tip-how-to-do-hard-refresh-in-browsers/ 2. Close that browser tab and open a new one

the hard refresh did not work

Hi John, I just followed up with the team and saw your message from the other day regarding your account

that worked thank you

Glad to hear it!