Hello there, I've noticed lately the prefect cloud UI refuses to load completely, here is what I see on my network tab today (yesterday the screen was completely blank but similar network activity). Also back when it used to work, if left alone in a tab for a few mins it would crash and I had to reload - I have reported this months ago as well

Hey @Kostas Chalikias -- we're actively investigating this issue and will report back here.

Hi @Kostas Chalikias - thanks for reporting this. We're looking into it and released some updates yesterday. Please try a hard reload and make sure that your UI has the latest release (you can check in the side-nav as in my screenshot). If you still encounter problems, please let us know!

im not sure I get far enough to even have a version to check

I was able to work around this last night by having prefect server running locally, going to url where it is running (default is localhost:8080) and then clicking the server button in the top right to select cloud instead of local server.

navigating to https://cloud.prefect.io/ redirects me to https://cloud.prefect.io/welcome/name-team and then thats the screenshot above (i tried hard refresh)

I can reproduce your issue @Kostas Chalikias although it appears to be striking a small percentage of users 😕. What browser are you using? Looks like Chrome?

yes Version 89.0.4389.90 on a mac

Thanks! Clearing cookies or using an incognito window has been a viable workaround for previous issues like this if you need to be unblocked immediately. We'll continue investigating the root cause.

i did clear cookies... perhaps ill also update the browser

I'm running Firefox Nightly so it's unlikely that a newer browser release will help

nah, updated the browser, re-cleared cookies + cached files, same story

Thanks for all the extra info @Kostas Chalikias.

I can offer a bit more debugging information, in case it's helpful. I just observed this on Chrome this morning, navigating to https://cloud.prefect.io/. I see the following errors in the Chrome devtools console

error.errorCode: login_required, error.description: The client specified not to prompt, but the user is not logged in.

TypeError: Cannot read property 'email' of null

at NameTeam.vue:126

at u (runtime.js:63)

at Generator._invoke (runtime.js:293)

at Generator.next (runtime.js:118)

at f (onboard--name-team~b07b7304.3ca46bcb.js:1)

at s (onboard--name-team~b07b7304.3ca46bcb.js:1)

at onboard--name-team~b07b7304.3ca46bcb.js:1

at new Promise (<anonymous>)

at onboard--name-team~b07b7304.3ca46bcb.js:1

at a.createLicense (NameTeam.vue:117)

Uncaught TypeError: Failed to execute 'getComputedStyle' on 'Window': parameter 1 is not of type 'Element'.

at NameTeam.vue:95

at n (build.umd.js:641)

build.umd.js:645 Uncaught TypeError: Failed to execute 'getComputedStyle' on 'Window': parameter 1 is not of type 'Element'.

at NameTeam.vue:107

at n (build.umd.js:641)

GraphQL execution errors for query 'pendingInvitations'

We've figured out the source of this error and are testing a patch 🙂

I just tried and don't see any issues, thanks for the fix!

Great. Thanks for letting us know.

indeed, works now - thanks!