I tried to sign up today and even though I got the e-mail, I get a 404 error when I click the link. ...

John Marx

10/20/2021, 12:46 PM

I tried to sign up today and even though I got the e-mail, I get a 404 error when I click the link. Is there another way to sign in?

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Anna Geller

10/20/2021, 12:57 PM

@John Marx I’m so sorry to hear that. Is there a chance you could try again with the same email address and share a screenshot so that we can see at what step exactly did that happen?

Anna Geller

10/20/2021, 1:03 PM

@John Marx I was trying to reproduce. After clicking on Activate in the email, you should see a page where you are creating your team - can you see that?

John Marx

10/20/2021, 1:43 PM

John Marx

10/20/2021, 1:43 PM

The link in the email takes me to that screen. https://linkprotect.cudasvc.com/url?a=https%3a%2f%2funiversal.prefect.io%2ftokens%2fWFWI[…]OXCvOCev-pNXaQ1QpLgBkftUM-Dws5aewNF9sFA3IxGMY0_nE,&typo=1

Anna Geller

10/20/2021, 2:08 PM

@John Marx did you click on this activation link immediately after signing up? it could be that the link expired. I will investigate more and get back to you if I find anything. Meanwhile, if you could try again and activate immediately after receiving the email, that could potentially solve the issue.

nicholas

10/20/2021, 2:25 PM

Hi @John Marx, would you mind DMing me the email address you used to sign up for your account?

John Marx

10/20/2021, 2:49 PM

I tried to activate right after signing up.

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