Is anyone else having trouble logging into the UI?...
# ask-communityb
Brian Phillips
12/20/2021, 1:52 PMIs anyone else having trouble logging into the UI? Status page is all green, but no one on my team can login
plus one 7
j
jars
12/20/2021, 1:54 PMWe have this issue right now, but status page is fine... actually problem is worse, our jobs are not kicking off.
jars
12/20/2021, 1:55 PMHow to file urgent ticket?
m
Marko Herkaliuk
12/20/2021, 1:55 PMI have endless load
j
jars
12/20/2021, 1:55 PMYes us too @Marko Herkaliuk; it eventually loaded for me, and all jobs are in yellow/submitted state.
k
Ken Nguyen
12/20/2021, 1:56 PMTheir graphql server is timing out for the loading page!
m
Marko Herkaliuk
12/20/2021, 1:57 PMmy agent can’t connect to api
Copy code
requests.exceptions.ConnectionError: HTTPSConnectionPool(host='<http://api.prefect.io|api.prefect.io>', port=443): Max retries exceeded with url: / (Caused by ReadTimeoutError("HTTPSConnectionPool(host='<http://api.prefect.io|api.prefect.io>', port=443): Read timed out. (read timeout=15)"))👍 2
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