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Hello :slightly_smiling_face: We have issues with tasks that require a manual approval (with `manual...
# ask-community
t
Hello 🙂 We have issues with tasks that require a manual approval (with 
manual_only
trigger), after being approved using the UI on prefect cloud, it takes a very long time before the flow is resumed (like several hours :/). It's not the first time it happens, but currently it's happening on every flows. Anyone having the same issue ? Is it an issue on prefect backend side or should we do something ?
k
Oh man that is the second report. We’ll look into it
👍 1
Could you give me flow run ids?
t
this one should be stuck: 59b5eec1-5139-4dc4-b429-998eb852d7e5
k
Thanks!
t
another one 9f15dc61-e502-4267-8ba0-1633a882c73c
I'll have to resume these flows ^^ Do you want to me to keep them stuck a bit longer for investigation ?
k
Can you resume them? We have a clue what is wrong. There is a backend service not working correctly and we are working on a fix but do whatever you need to, I was able to replicate and have flow runs stuck in the Resume state as well
t
Yes, in our case these tasks are just "waiting" tasks, they don't do anything, so I just set them as success and then restart the flow...
k
Ah ok go for it. I was wondering if you had a hack to get it to execute
Hey @Thomas Opsomer, we found an API query that was timing out in Cloud for the service that handles resuming these tasks. We made edits to it and deployed it and the new deployment just went through but it is still timing out so this is not resolved for now and we are still working on a fix. Sorry about that. (edited)
This has been resolved so new flows will work and then the old ones are being processed now
t
I confirm it works fine ! Thanks
k
uhh the other guy said 15% of flows fail. how many do you have I am just curious?
t
We don't have much flows running right now. One of my colleague said it worked for the flow he was testing. Our production flows run sunday/monday so I'll give you better feedback next week 🙂
k
ok thanks!
t
Is this feature used a lot by other users ? I would think that more users would report issues, but didn't find much here. Also I read somewhere that it may not be in the v2, so I'm curious
@Kevin Kho to follow up, I still have some flow stuck on tasks with manual validation 😕
here is a flow_id: "c31b77e9-af98-4ac3-a6df-987c9e667d03" if it's of any use 🙂
k
Thanks will bring this up. What percent suffer from this and how long is it taking?
t
ah sorry actually it's a flow that was started last week
k
Ah ok
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