Hi Everyone 👋 I have setup the prefect server in a kubernetes cluster using Helm Chart (https://github.com/PrefectHQ/server/tree/master/helm/prefect-server) I have also set up ingress rules for the UI and apollo components. Unfortunately the UI page is not loading, i am able to access apollo though. I have created the tenant as mentioned in the docs using '--set jobs.createTenant.enabled=true' and also directly using graphql mutation. Any idea what might be the issue?

Hey @Jeevan Acharya, are you trying to access the UI from a different machine or the same machine? On the same machine, do you see it if you go to

localhost:8080

?

Hi Kevin, im trying to access it from a different machine which to www.example.com which is mapped to localhost

Does it work fine on the localhost?

it did not, as far as i remember. Let me try again without the ingress and get back

Did you configure you UI like this ?

We have a prefect infrastructure running locally using the above configuration, but now we are trying to use Helm charts to deploy it on the k8s cluster

Did you do this?

seems to be a similar issue, but I have edited https://github.com/PrefectHQ/server/blob/fddd6c8c5e433891dfb91b3ef9d24ad9295d47cd/helm/prefect-server/values.yaml#L253 to the correct value. Also logged into the running UI container and curl on apolloApiUrl( i'm able to access this from my browser) works.

From the machine where you are connecting, did you set the URL like this inside your

config.toml

?

seems like its still not working

Will ask someone from the team who can help with this better.

Have you looked at https://github.com/PrefectHQ/server/tree/master/helm/prefect-server#the-ui-loads-but-cannot-connect-to-the-api ?

Hi Michael, I have followed the troubleshooting steps, with no success. curl from both the container and my machine works, however <ui_url>/settings.json still gives the loading page content. We have a dev vm on which we are running prefect( installed using docker-compose). We use the same dev vm to run Helm commands to deploy to our isolated k8s cluster. Since we already have prefect installed maybe its interfering with 'helm install <chart>'.? I'll pull down all our prefect related stuff and start from scratch

A prefect installation shouldn't have any affect on a helm install.

Hi @Jeevan Acharya - if you're still having issues could you share what you mean by "loading page" - is it the one with the blue dots or the dashboard page with a skeleton loader? Can you also check whether you have a VUE_APP_BACKEND variable set anywhere. That will need to be set to SERVER.

Hi Jenny, its the one with the blue dots

That should be set in the UI container by the chart, I believe.

It's set in the UI and the default is SERVER so unless you've changed something (and it sounds like you haven't) it should be correct.