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Anybody else getting the white screen of death whe...
# prefect-ui
e
Anybody else getting the white screen of death when they try to navigate directly to cloud.prefect.io? Steps to replicate (as best I can tell): 1. Log into cloud.prefect.io 2. Close all pages 3. Open a new tab and type cloud.prefect.io into the nav bar
n
Hi @eli - this was a bug on our end that seems to have affected some portion of users - it should be fixed now if you hard refresh to grab the latest UI version (shift + refresh button will work in chrome)
r
same problem
cmd+R not help
it seems like cloud on macos chrome working not stable, last month always similar problems
n
Hi @Ruslan - cmd+R just reloads your tab but doesn’t empty the cache, please use the instructions above.
r
sorry cmd+shift+R… not help…
n
Hi @Ruslan, can you try opening the dev tools (you can find these using the menu > More tools > Deceloper Tools in the top right of chrome) and then long-pressing the refresh button with your mouse (the hot key will not work) and selecting “Empty cache and hard reload”
r
@nicholas thank you! now work
n
Great!
d
yay! you guys fixed it! Thank you!
🙌 1
actually damn. I spoke to soon. got the login screen, but then blank page once logged in 😞
it seems touch and go
but better
it came back once hard refreshed after login too
z
Hey @Devin Gonier -- we're looking into this right now
What browser are you using?
We suspect an old version of the UI is being cached and we're purging the cache -- we'll keep you updated.
d
I am switching between firefox and Chrome to try and get the best results
It really only seems to happen when you close a tab and then try to get back to where you were. Sometimes you get a Not allowed and tells you to go back to homepage, and it creates this loop. After a while it seems to reset
but so far this morning after some hard refreshing of cache its been okay
n
It should get better over time @Devin Gonier - the CDN purges can take up to 48 hours; if you keep seeing this tomorrow please let me know
d
will do. I love how response you guys are. We are big fans!
just happened again. including a screen shot with the console
n
Thanks @Devin Gonier, and hard refreshing again will fix it, right?
d
it didnt. but then I changed the after a couple of refreshes and changing the slug to /wageup/ it reconnected
needed a couple refreshes and slug change and then it reconnected
I just refreshed and it went blank again. I am gonna send you the console log as a file
cloud.prefect.io-1619110785930.log
cloud.prefect.io-1619110785930.log
could be CORS related Access to fetch at 'https://universal.prefect.io/oauth2/aus9ej78aeaYy8Lcf1d6/v1/userinfo' from origin 'https://cloud.prefect.io' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.
but maybe it will be better tomorrow once the CDN updates. anyway... hope that helps
n
that's very helpful @Devin Gonier - thank you! we'll keep an eye on it and continue to investigate if the issue persists
d
things have gotten a bit wonky again. I was able to get back in after a few attempt, but it seems like its taking me all over the place. It wanted me to create a new team at one point
I can send you a console log the next time it happens.
n
Sorry you're experiencing that @Devin Gonier - we're aware of some instability here and are working on a fix
d
ok no worries.
n
Hi @Devin Gonier - we pushed another patch that should resolve the stability issues you were seeing; you may need to refresh any current sessions you have open but let me know if you continue to see it
🙌 1
e
Seeing bouncing dots and then a successful load. so it's at working at least part of the time!
🙌 1
n
Great, I'm still watching this closely @eli so let me know here if you see anything else that's odd when you're logging in
d
I appear to be stuck in an infinite loop now 😞
it just terminated, but heads up...
and I am now logged in, but for a while it was just refreshing over and over again
z
We've introduced some fixes that involve retries until we can fix an upstream issue with Okta so this may not be entirely unexpected.
Although I'd be excited if I could reproduce it
Did you do anything in particular?
e
@nicholas Hit this one (hard refresh redirected me back to the team home successfully)
j
Hi @eli - did this happen at log-in? As Michael noted above we've added fixes that involve retries (and should have removed that white screen) but we're still tracking the issue so any more information would be helpful.
e
This was on returning to an old open tab
d
I am seeing a 403 window a lot now. and it wont let me get to the login screen
j
@eli thanks for the update.
@Devin Gonier - sorry you're still experiencing problems. Does an incognito window work at all? And could you possibly share a screenshot of that 403 window and other info you can see?
d
j
Thanks @Devin Gonier - Will look further into it. Is this blocking you or are you (eventually) able to log in?
d
Its been off and on throughout the day
j
Sorry to hear that. Would you mind DM-ing me your tenant name and slug (should show up in the URL or in the team /account /profile section)?
d
wageup
my username is etl@wageup.com
thanks for any help you can offer!
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