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Title
e
eli
04/21/2021, 10:31 PMAnybody else getting the white screen of death when they try to navigate directly to cloud.prefect.io?
Steps to replicate (as best I can tell):
1. Log into cloud.prefect.io
2. Close all pages
3. Open a new tab and type cloud.prefect.io into the nav bar
n
nicholas
04/21/2021, 10:34 PMHi @eli - this was a bug on our end that seems to have affected some portion of users - it should be fixed now if you hard refresh to grab the latest UI version (shift + refresh button will work in chrome)
r
Ruslan
04/22/2021, 12:48 PMsame problem
cmd+R not help
it seems like cloud on macos chrome working not stable, last month always similar problems
n
nicholas
04/22/2021, 12:52 PMHi @Ruslan - cmd+R just reloads your tab but doesn’t empty the cache, please use the instructions above.
r
Ruslan
04/22/2021, 12:53 PMsorry cmd+shift+R… not help…
n
nicholas
04/22/2021, 1:00 PMHi @Ruslan, can you try opening the dev tools (you can find these using the menu > More tools > Deceloper Tools in the top right of chrome) and then long-pressing the refresh button with your mouse (the hot key will not work) and selecting “Empty cache and hard reload”
r
Ruslan
04/22/2021, 1:14 PM@nicholas thank you! now work
n
nicholas
04/22/2021, 1:15 PMGreat!
d
Devin Gonier
04/22/2021, 2:26 PMyay! you guys fixed it! Thank you!
🙌 1
actually damn. I spoke to soon. got the login screen, but then blank page once logged in 😞
it seems touch and go
but better
it came back once hard refreshed after login too
z
Zanie
04/22/2021, 2:52 PMHey @Devin Gonier -- we're looking into this right now
What browser are you using?
We suspect an old version of the UI is being cached and we're purging the cache -- we'll keep you updated.
d
Devin Gonier
04/22/2021, 4:19 PMI am switching between firefox and Chrome to try and get the best results
It really only seems to happen when you close a tab and then try to get back to where you were. Sometimes you get a Not allowed and tells you to go back to homepage, and it creates this loop. After a while it seems to reset
but so far this morning after some hard refreshing of cache its been okay
n
nicholas
04/22/2021, 4:26 PMIt should get better over time @Devin Gonier - the CDN purges can take up to 48 hours; if you keep seeing this tomorrow please let me know
d
Devin Gonier
04/22/2021, 4:41 PMwill do. I love how response you guys are. We are big fans!
just happened again. including a screen shot with the console
n
nicholas
04/22/2021, 4:54 PMThanks @Devin Gonier, and hard refreshing again will fix it, right?
d
Devin Gonier
04/22/2021, 4:55 PMit didnt. but then I changed the after a couple of refreshes and changing the slug to /wageup/ it reconnected
needed a couple refreshes and slug change and then it reconnected
I just refreshed and it went blank again. I am gonna send you the console log as a file
cloud.prefect.io-1619110785930.log
could be CORS related Access to fetch at 'https://universal.prefect.io/oauth2/aus9ej78aeaYy8Lcf1d6/v1/userinfo' from origin 'https://cloud.prefect.io' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.
but maybe it will be better tomorrow once the CDN updates. anyway... hope that helps
n
nicholas
04/22/2021, 5:03 PMthat's very helpful @Devin Gonier - thank you! we'll keep an eye on it and continue to investigate if the issue persists
d
Devin Gonier
04/23/2021, 3:32 PMthings have gotten a bit wonky again. I was able to get back in after a few attempt, but it seems like its taking me all over the place. It wanted me to create a new team at one point
I can send you a console log the next time it happens.
n
nicholas
04/23/2021, 3:33 PMSorry you're experiencing that @Devin Gonier - we're aware of some instability here and are working on a fix
d
Devin Gonier
04/23/2021, 3:45 PMok no worries.
n
nicholas
04/23/2021, 5:24 PMHi @Devin Gonier - we pushed another patch that should resolve the stability issues you were seeing; you may need to refresh any current sessions you have open but let me know if you continue to see it
🙌 1
e
eli
04/23/2021, 5:31 PMSeeing bouncing dots and then a successful load. so it's at working at least part of the time!
🙌 1
n
nicholas
04/23/2021, 5:32 PMGreat, I'm still watching this closely @eli so let me know here if you see anything else that's odd when you're logging in
d
Devin Gonier
04/23/2021, 6:17 PMI appear to be stuck in an infinite loop now 😞
it just terminated, but heads up...
and I am now logged in, but for a while it was just refreshing over and over again
z
Zanie
04/23/2021, 6:19 PMWe've introduced some fixes that involve retries until we can fix an upstream issue with Okta so this may not be entirely unexpected.
Although I'd be excited if I could reproduce it
Did you do anything in particular?
e
eli
04/27/2021, 9:17 PM@nicholas Hit this one (hard refresh redirected me back to the team home successfully)
j
Jenny
04/27/2021, 9:36 PMHi @eli - did this happen at log-in? As Michael noted above we've added fixes that involve retries (and should have removed that white screen) but we're still tracking the issue so any more information would be helpful.
e
eli
04/28/2021, 9:04 PMThis was on returning to an old open tab
d
Devin Gonier
04/29/2021, 2:29 PMI am seeing a 403 window a lot now. and it wont let me get to the login screen
j
Jenny
04/29/2021, 2:33 PM@eli thanks for the update.
@Devin Gonier - sorry you're still experiencing problems. Does an incognito window work at all? And could you possibly share a screenshot of that 403 window and other info you can see?
d
Devin Gonier
04/29/2021, 3:35 PMj
Jenny
04/29/2021, 5:25 PMThanks @Devin Gonier - Will look further into it. Is this blocking you or are you (eventually) able to log in?
d
Devin Gonier
04/29/2021, 6:05 PMIts been off and on throughout the day
j
Jenny
04/29/2021, 6:18 PMSorry to hear that. Would you mind DM-ing me your tenant name and slug (should show up in the URL or in the team /account /profile section)?
d
Devin Gonier
04/29/2021, 7:21 PMwageup
my username is etl@wageup.com
thanks for any help you can offer!