Hey! I've got a Prefect Cloud account related question, who should I ask about that?

You've come to the right place Claire. What's your question?

We're on the standard plan with a 3 user limit, I deleted one person so I could add someone else but I'm still seeing "Your team has no invites available"

Hmm. Would you mind providing the name/slug of your tenant? That'll help us troubleshoot what could be happening here.

For sure, the name is Augintel, let me find the slug

Hmm. The Augintel tenant seems to be under a free tier atm.

Yes, but it should still be possible to have 3 users, if we only have 2 (since I deleted one) shouldn't I be able to add a new user?

Ah, I see what is occurring here. The screenshot of your plan states that you are allotted one user. It does not mean that you have one invite remaining. If you are on 1.0, then the tenant should only have 1 user under the free tier (which, in this case, is your user account).

Ahhh, is this something that changed on this tier of account? Because we were able to have 3 users until now

I believe standard plans in 1.0 accommodate for 3 users. If at any point you were on a standard plan, it would make sense why you were able to have 3 users.

Hmm, we certainly haven't downgraded and we had 3 users until I deleted one today 🤷

Just to clarify, you were at one point on a standard plan?

No totally cool, I think I was incorrect when I said standard plan earlier, when I was glancing to find details earlier I think I looked at the pricing plan and assumed we were on the one that appeared highlighted. I could be wrong but I don't think we've changed our plan at any point to date so we've been on Free the whole time, and we had 3 users.

Hey Claire, we were able to confirm that your tenant was created prior to an account policy change that occurred a few months ago. I'm going to bump your user count to 3, so you'll be able to send out the invite.

Perfect, thank you so much for your help