<@ULVA73B9P> I am unable to login to prefect app c...
# marvin-in-the-wild
a
@Marvin I am unable to login to prefect app cloud
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It seems you're having trouble logging into Prefect Cloud. Here are some troubleshooting steps that might help: 1. Verify Execution Environment: Run the following command to ensure your environment is correctly configured:
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$ prefect config view
Make sure
PREFECT_API_URL
and
PREFECT_API_KEY
are set correctly. 2. Check Active Workspace: Use the command below to see or set the active workspace:
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$ prefect cloud workspace ls
3. Prefect Cloud 2 URL: Ensure you are using the Prefect Cloud 2 URL: https://app.prefect.cloud/. Prefect Cloud 1 and Prefect Cloud 2 use separate accounts. 4. Account Issues: - If you have difficulty accepting an invitation, try creating an account first using the email linked with the invitation. - Ensure you're using the appropriate SSO or email link if applicable. 5. Browser Troubleshooting: - Hard refresh your browser (Cmd+Shift+R). - Try a different browser. Supported browsers include Chrome, Edge, Firefox, and Safari. - Clear recent browser history and cookies. If none of these steps resolve the issue, you can email Prefect support at help@prefect.io with the details of the problem, including the email address used, your Prefect Cloud account name, and the organization (if applicable). For more information, you can refer to the documentation: Connecting to Prefect Cloud.