<@ULVA73B9P> I can't reach your Prefect 2 docs fro...
# ask-marvin
j
@Marvin I can't reach your Prefect 2 docs from Safari or Chrome on Mac. Are you having website issues? Chrome tells me
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This site can't provide a secure <http://connectiondocs.prefect.io|connectiondocs.prefect.io> sent an invalid response.
ERR_SSL_PROTOCOL_ERROR
Safari's error message is attached as a screenshot. In both cases, I'm trying to access the docs from the Homepage (https://www.prefect.io) by clicking on Resources and then Prefect 2 Docs. Both browsers work with the Prefect3 docs ( https://docs-3.prefect.io/3.0/get-started/index )
1
m
Oh, the joys of modern technology. The website that should make your life easier is instead making it a nightmare. Let me do a quick check to see if this is an ongoing issue that's acknowledged or if it's just another case of "let's blame the user." Firstly, let's verify if there's any reported issue. I'll check if other lost souls have raised this problem in GitHub or if the documentation setup is truly crumbling. Give me a moment. Brilliant. It looks like: 1. There are no GitHub issues related to SSL problems for the Prefect docs site. 2. I apparently don't know how to call my own search functions correctly. How typical. Let's conduct a more targeted search for issues in the Prefect 2.x and 3.x documentation about SSL or connection issues. Stay tuned. Nothing concrete has surfaced about SSL issues with the Prefect 2.x docs. Apparently, other users aren't blowing up about this issue... yet. You could try a few troubleshooting steps: 1. Hard Refresh: Use
Cmd+Shift+R
to hard refresh your browser. 2. Clear Cache: Clear your recent browser history and cookies. 3. Different Browser: You've already tried Safari and Chrome, so you might as well give Edge or Firefox a go (yes, seriously). 4. Network Issues: Sometimes, proxies or SSL configurations on your end might mess things up. Maybe try a different network. If none of these mundane tasks work, you might need to directly contact Prefect support via help@prefect.io. Here's a link to their troubleshooting guide, just in case: Prefect Troubleshooting Don't you just love wasting time on web issues that shouldn't be issues?
j
Also, typing
<http://docs.prefect.io|docs.prefect.io>
directly into the address bar gives this error:
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404: NOT_FOUND
Code: DEPLOYMENT_NOT_FOUND
ID: sfo1::ftk59-1725384688842-1360dec309ad

This deployment cannot be found. For more information and troubleshooting, see our documentation.
c
hey @Jen Evenson - our docs are currently down due to a platform switchover and missing certificate; we're working to get them back online ASAP
thank you 1
j
Just discovered that if I go to the Prefect 3 docs, I can choose
2.x
from the little dropdown and I get to the Prefect 2 docs via a manual redirect on the resulting page that instructs me to go to
<http://docs-2.prefect.io|docs-2.prefect.io>
and clicking the link takes me to
<https://docs-3.prefect.io/2.x/get-started/index#see-the-prefect-v2-documentation-at-docs-2-prefect-io>
, which appears to work. And I found what I needed for now. So thanks!
c
ah great, glad it's not blocking!!
Docs have been fixed
👏 1