Hello I m trying to log into prefect cloud 2 0 using the com

Question

Hello I m trying to log into prefect cloud 2 0 using the command `$ prefect cloud login key xxx XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX` But i get the following error `Unable to authenticate with Prefect Cloud Please ensure your credentials are correct ` I don t believe the problem is from the credentials as I m just pasting the command key I get when I create a new API key on the cloud console I also tried creating different keys but I still get the same issue I m on a linux machine behind corporate firewall and I m setting the variables `SSL CERT FILE HTTPS PROXY REQUESTS CA BUNDLE` to the correct value Can someone help me on this

Taylor Curran · Answer

HI Hamza I m not sure what is causing that issue but I have fixed similar errors before by resetting or reconfiguring my profile I would reference these <https docs prefect io concepts settings |docs>

Taylor Curran · Answer

Or instructions from<https docs prefect io ui cloud getting started manually configuring cloud settings| this tutorial>

Hamza Naanani · Answer

Thanks for helping me

Hamza Naanani · Answer

I found out the problem was from on the company firewall rules so even though I set up the proxy correctly the request gets blocked But prefect is not that verbose on the source of the error and it makes it seems like it s a credentials problem I believe that we need a verbose mode in the CLI so that we can get the stack trace of the error and understand it better

Taylor Curran · Answer

Thank you for following up Hazmza glad you found the source of the problem and sorry the error message wasn t more helpful slightly smiling face You could add you experience and suggestion as an issue <https github com PrefectHQ prefect issues new choose|here> I know our engineering team would appreciate it