$ prefect profile use development_service_account
⠋ Connecting...
Error authenticating with Prefect Cloud using profile 'development_service_account'

No matter what I do I cannot connect to our Prefect 2.0 Cloud environment from my terminal. When I try to run a flow locally I get

RuntimeError: Cannot create flow run. Failed to reach API at <https://api.prefect.cloud/api/accounts> ...

My account_id and workspace_id are correct, I have checked. I don't understand why I cannot connect

Hey @Sam Garvis I'm assuming so but do you have the prefect api key set in the profile configuration as well.

Yes I do

What version of Prefect are you in?

2.0.3

Could you try to run

prefect cloud login --key xxx_XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

again with a new profile to see if it works?

$ prefect cloud login -k xxx_XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Logged in to Prefect Cloud using profile 'garvis_try_again'.
Workspace is currently set to 'prizepicks/development-prizepicks-analytics-prefect2'. The workspace can be changed using `prefect cloud workspace set`.

$ prefect profile use garvis_try_again
⠙ Connecting...
Error authenticating with Prefect Cloud using profile 'garvis_try_again'

$ prefect cloud workspace set --workspace "prizepicks/development-prizepicks-analytics-prefect2"
Unable to authenticate. Please ensure your credentials are correct.

This is a profile that I made about an hour to retry this. Before I was using a service_account, but this is my user's api_key

So it seems like you first had the problem with connecting to the API, now you have the problem with the authentication. Can you create a new API key and try again? It could be that your API key was expired

$ prefect cloud login -k xxx_XXXXXXXXXXXXXXXXXXXXXXXXX                                Select a Workspace:
│ > prizepicks/development-prizepicks-analytics-prefect2 │
│               prizepicks/prizepicks-analytics-prefect2 │

Creating a profile for this Prefect Cloud login. Please specify a profile name: garvis_api_again
Logged in to Prefect Cloud using profile 'garvis_api_again'.
Workspace is currently set to 'prizepicks/development-prizepicks-analytics-prefect2'. The workspace can be changed using `prefect cloud workspace set`.

$ prefect profile use garvis_api_again
⠋ Connecting...
Error authenticating with Prefect Cloud using profile 'garvis_api_again'

$ prefect cloud workspace set --workspace "prizepicks/development-prizepicks-analytics-prefect2"
Unable to authenticate. Please ensure your credentials are correct.

I've put never expire on all of the keys I've created, so I don't think that's the issue. I just created this key in the UI. And I think it instantly does not work. It's the same issue I've been seeing

It is weird that you saw that error. I just did a quick check and it is successfull

$ prefect cloud login -k xxx_XXXXXXXXXXXXXXXXXXXXXXXXX

Creating a profile for this Prefect Cloud login. Please specify a profile name: test_cloud

Logged in to Prefect Cloud using profile 'test_cloud'.
Workspace is currently set to 'khuyenprefectio/test'. The workspace can be changed using `prefect cloud workspace set`.

$ prefect profile use test_cloud                                 
⠙ Connecting...
Connected to Prefect Cloud using profile 'test_cloud'

Can you type

prefect config view

and see if you saw something like this?

PREFECT_PROFILE='test_cloud'
PREFECT_API_KEY='xxx_XXXXXXXXXXXXXXXXXXXXXXXXX' (from profile)
PREFECT_API_URL='<https://api.prefect.cloud/api/accounts/XXX/workspaces/XXX>' (from profile)

🤦‍♂️🤦‍♂️🤦‍♂️Wow, I was just doing something stupid. I definitely checked the PREFECT_API_URL, and I thought I checked the PREFECT_API_KEY. I was overwriting PREFECT_API_KEY with an environment variable, so it said (from env). I think I checked PREFECT_API_KEY once before I pasted my env vars, and I then I pasted my env vars and wrote over it. Sorry for the trouble, but thank you for your help!

Glad you were able to get it sorted out 😄