Hi all I m having an issue authenticating to Prefect through Prefect Community #prefect-cloud

Hi all, I'm having an issue authenticating to Pref...

Moe

04/22/2024, 2:43 PM

Hi all, I'm having an issue authenticating to Prefect through

prefect cloud login

. If I do browser authentication it goes through the process, says successful and then aborts in terminal without asking me to select workspace. I also tried

prefect cloud login -k <key> -w <handle>/<workspace>

which just returns

"Unable to authenticate with Prefect Cloud. Your key is not in our expected format."

This is happening on one of my EC2 servers. Locally it is fine, I can authenticate with web browser authentication and it asks me to select workspace. Version is 2.10.21. What could be the issue? @Marvin

Marvin

04/22/2024, 2:44 PM

It appears you may be encountering an authentication issue with Prefect Cloud on your EC2 server. Let's try to address a few possible causes: 1. Prefect Cloud Version: Ensure that you're logging into the correct version of Prefect Cloud (Prefect 2.x) as Prefect Cloud 1 and Prefect Cloud 2 use separate accounts. Use the correct URL: Prefect Cloud 2. 2. Prefect Account: Verify that you have a Prefect Cloud account and that you are using the email associated with your account correctly. 3. API Key Format: Confirm that your API key is in the correct format by creating an API key in the Prefect Cloud UI. The error message suggests that there may be an issue with the format of your API key. 4. Configuration: Instead of using

prefect cloud login

, you can manually set your Prefect configuration settings for

PREFECT_API_URL

and

PREFECT_API_KEY

as follows:

Copy code

shell
$ prefect config set PREFECT_API_URL="<https://api.prefect.cloud/api/accounts/[ACCOUNT-ID]/workspaces/[WORKSPACE-ID]>"
$ prefect config set PREFECT_API_KEY="[API-KEY]"

Replace

[ACCOUNT-ID]

[WORKSPACE-ID]

, and

[API-KEY]

with your actual account ID, workspace ID, and API key. 5. Browser Authentication: Since browser authentication is not completing properly on your EC2, there could be a communication issue between the browser and the EC2 instance. An alternative is to use the API key method described above. Here are the related documentation links for further details: - Connecting to Prefect Cloud - Workspaces - Manage Prefect Cloud API Keys If you have already tried these steps, and the issue persists, consider reaching out to Prefect support or the community forum for further investigation.

Marvin

04/22/2024, 2:48 PM

No GitHub issues related to this problem were found, but based on the documentation, here are some steps you can review: 1. Use Correct Prefect Cloud URL: Confirm that you're logging into Prefect Cloud 2 since Prefect Cloud 1 and 2 have separate accounts. Make sure to use the right URL: Prefect Cloud 2. 2. Check for Prefect Cloud Account: If you're having trouble, ensure that you already have a Prefect Cloud account. If you're trying to accept an invitation, create an account with the email associated with the invitation before accepting it. 3. API Key Authentication: If authenticating through browser fails, authenticate using an API key. You'll first need to create an API key in the Prefect Cloud UI, then use it to authenticate via the CLI. 4. Manual Configuration: As an alternative, manually configure

PREFECT_API_URL

and

PREFECT_API_KEY

using the following commands, and make sure to replace placeholders with your actual information:

Copy code

shell
   $ prefect config set PREFECT_API_URL="<https://api.prefect.cloud/api/accounts/[ACCOUNT-ID]/workspaces/[WORKSPACE-ID]>"
   $ prefect config set PREFECT_API_KEY="[API-KEY]"

Configuring API URL and Key If these steps do not resolve your issue, it might require deeper investigation. Consider reaching out to Prefect support with detailed information about the steps you've taken and the issues you're encountering.

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