Hi Team!
We've configured SCIM for Azure AD groups...
# prefect-cloude
Erling Brandvik
03/07/2024, 8:13 AMHi Team!
We've configured SCIM for Azure AD groups, but some members are not synchronized. The Azure AD provision log states: "The state of the entry in both the source and target systems already match. No change to the user <email> currently needs to be made. SkipReason: RedundantExport." So it seems that the user is present in Prefect (in fact one of the users got an e-mail invite, but can't log in), but not visible in the Prefect admin UI. Any suggestions?
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Will Raphaelson
03/07/2024, 2:48 PMThanks for the question Erling. On the Members page, do you see their invites in the invitations tab? Maybe resend, or delete and reinvite?
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Erling Brandvik
03/07/2024, 2:50 PMHi! Invitations are disabled since we're using SSO. We've looked into the issue a bit more during the day and we think it's related to the number of allowed members (licenses).
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Will Raphaelson
03/07/2024, 2:51 PMahh yes, makes sense. Okay then I think there’s probably no technical issue here and its between your account manager and you 🙂. Let me know if there are any other snags.
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Erling Brandvik
03/07/2024, 2:53 PMWe'll increase #licenses and retry the AD sync. I'll let you know if there are any issues
Erling Brandvik
03/08/2024, 12:31 PMWe've now updated to 30 licenses, restarted the Azure Provisioning, but still only 17 people visible in Prefect. The Azure AD provisioning logs states that 24 people are skipped. The reason is that all users exists both in source (AD) and target (Prefect). As I said above, one of the missing users has received an invitational e-mail from Prefect, but gets an error trying to log in.
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Will Raphaelson
03/08/2024, 4:05 PMThanks Erling. I think our auth experts at support@prefect.io will be able to help you more expeditiously, would you ping them a quick email? They know you’re coming.
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Erling Brandvik
03/08/2024, 4:10 PMSure, sent an email now
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Taylor Curran
03/08/2024, 5:05 PMHi Erling, I am reviewing your email now. Thank you for reaching out.
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