Hi wave We have seem to stopped getting alert emails that wa

Question

Hi wave We have seem to stopped getting alert emails that was sent by an Automation

Yaron Levi · Answer

For example this automation

Yaron Levi · Answer

Yaron Levi · Answer

CleanShot 2023 09 12 at 17 58 19 2x jpg

Yaron Levi · Answer

This is the block

Yaron Levi · Answer

Yaron Levi · Answer

CleanShot 2023 09 12 at 17 59 08 2x jpg

Yaron Levi · Answer

A failed run out of many that failed today and we didn t got email

Yaron Levi · Answer

Yaron Levi · Answer

CleanShot 2023 09 12 at 18 00 55 2x jpg

Yaron Levi · Answer

Also just to clarify it just stopped sending email completely few days ago

Yaron Levi · Answer

Thank you on any help on the issue

Will Raphaelson · Answer

Hey yaron weird This all seems to be working fine on my side Just to get the stupid question out of the way first is there any way your email server blocked our emails want to try with a different email or mine real quick

Yaron Levi · Answer

Sure I ll add your email

Will Raphaelson · Answer

Yaron Levi · Answer

ok one second

Yaron Levi · Answer

ok I ve added the email

Yaron Levi · Answer

CleanShot 2023 09 12 at 18 54 54 2x jpg

Yaron Levi · Answer

Let me try to run a flow and make it fail

Will Raphaelson · Answer

cool

Will Raphaelson · Answer

i got the email

Will Raphaelson · Answer

not sure if thats good news or bad news haha

Yaron Levi · Answer

mm Can you capture the screenshot of the email just to know what flow it is

Will Raphaelson · Answer

image png

Will Raphaelson · Answer

```Flow run wakeUpUsersNotifications glittering coua entered state `Failed` at 2023 09 12T16 23 28 678687+00 00 Flow ID b3717630 2102 4e3f a0bc 6bb9cd3c8cb3 Flow run ID 67731c85 058e 4cbb 95c0 611cdbb5609e Flow run URL <https app prefect cloud account 8eed9803 456a 4126 a7f7 074aa44aa1b2 workspace 8ff919f1 a2c3 4660 9ab5 66b57758d46d flow runs flow run 67731c85 058e 4cbb 95c0 611cdbb5609e> State message Flow run encountered an exception ValueError render job failed```

Will Raphaelson · Answer

and you re on the recipient list per the email ``` ```

Yaron Levi · Answer

ok so this is the run

Yaron Levi · Answer

CleanShot 2023 09 12 at 19 56 37 2x jpg

Yaron Levi · Answer

ok so let me check It might be a bug in our company email <http yuvital com|yuvital com>

Yaron Levi · Answer

Is there any chance that the combination of email outgoing from Prefect into the <http yuvital com|yuvital com> domain is blocked somehow along the way

Yaron Levi · Answer

I ve also got the alert email you ve got to my private email <mailto yaronlevi02 gmail com|yaronlevi02 gmail com>

Will Raphaelson · Answer

Nothing on this end looks like that would be the case Sorry not really sure what the next steps may be Can you try a few random things that may help us deduce the cause send to a different address in that domain send to just that address not others

Yaron Levi · Answer

Ok sure Let me do some further checks I ll keep you updated

Will Raphaelson · Answer

im still on the notifications mind removing me when you get a chance

Yaron Levi · Answer

Sure sorry

Yaron Levi · Answer

I ve removed you

Yaron Levi · Answer

Is there any check you can make from your side meaning from the email service Prefect is using to send emails Maybe there is a log about those emails that failed and the root cause for this

Will Raphaelson · Answer

let me have someone take a look

Jake Kaplan · Answer

Hi about a month ago our email service provider received this when trying to send you emails ```550 5 1 1 The email account that you tried to reach does not exist Please try double checking the recipient s email address for typos or unnecessary spaces Learn more at g20 20020a05620a40d400b0075ed1245589si3529239qko 377 gsmtp``` and you were automatically placed on an exclusion list I ve removed the following emails from the list `` ``

Yaron Levi · Answer

< Jake Kaplan> Great This seems to be it

Yaron Levi · Answer

Maybe it will be a good idea to add some kind a notification for the user when this happens