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Hi :wave: We have seem to stopped getting alert em...
# ask-community
y
Hi 👋 We have seem to stopped getting alert emails that was sent by an Automation.
For example, this automation:
This is the block:
A failed run (out of many) that failed today, and we didn’t got email:
Also just to clarify, it just stopped sending email completely few days ago.
Thank you on any help on the issue.
w
Hey yaron, weird. This all seems to be working fine on my side. Just to get the stupid question out of the way first - is there any way your email server blocked our emails? want to try with a different email or mine real quick?
y
Sure, I’ll add your email…
w
y
ok one second
ok I’ve added the email:
Let me try to run a flow and make it fail
w
cool
i got the email
not sure if thats good news or bad news haha
y
mm… Can you capture the screenshot of the email? just to know what flow it is?
w
Copy code
Flow run wakeUpUsersNotifications/glittering-coua entered state `Failed` at 2023-09-12T16:23:28.678687+00:00.
Flow ID: b3717630-2102-4e3f-a0bc-6bb9cd3c8cb3
Flow run ID: 67731c85-058e-4cbb-95c0-611cdbb5609e
Flow run URL: <https://app.prefect.cloud/account/8eed9803-456a-4126-a7f7-074aa44aa1b2/workspace/8ff919f1-a2c3-4660-9ab5-66b57758d46d/flow-runs/flow-run/67731c85-058e-4cbb-95c0-611cdbb5609e>
State message: Flow run encountered an exception. ValueError: render job failed
and you’re on the recipient list, per the email
Copy code
<mailto:yaron@yuvital.com|yaron@yuvital.com>,
<mailto:avivl@yuvital.com|avivl@yuvital.com>,
<mailto:will@prefect.io|will@prefect.io>,
<mailto:yaronlevi02@gmail.com|yaronlevi02@gmail.com>
y
ok so this is the run:
ok so let me check. It might be a bug in our company email yuvital.com
Is there any chance that the combination of email outgoing from Prefect into the yuvital.com domain is blocked somehow along the way?
(I’ve also got the alert email you’ve got to my private email yaronlevi02@gmail.com)
w
Nothing on this end looks like that would be the case. Sorry, not really sure what the next steps may be. Can you try a few random things that may help us deduce the cause • send to a different address in that domain • send to just that address, not others • …?
y
Ok sure. Let me do some further checks. I'll keep you updated.
w
im still on the notifications. mind removing me when you get a chance?
y
Sure, sorry…
I’ve removed you
Is there any check you can make from your side? meaning from the email service Prefect is using to send emails. Maybe there is a log about those emails that failed and the root cause for this?
w
let me have someone take a look
j
Hi, about a month ago our email service provider received this when trying to send you emails.
Copy code
550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at <https://support.google.com/mail/?p=NoSuchUser> g20-20020a05620a40d400b0075ed1245589si3529239qko.377 - gsmtp
and you were automatically placed on an exclusion list. I've removed the following emails from the list: 
<mailto:yaron@yuvital.com|yaron@yuvital.com>
, 
<mailto:avivl@yuvital.com|avivl@yuvital.com>
y
@Jake Kaplan Great! This seems to be it.
Maybe it will be a good idea to add some kind a notification for the user when this happens.
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