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Ione

09/11/2023, 3:57 PM
Hello, I've been having an issue logging into Prefect Cloud since Friday - every magic link/code I receive results in the same error. Should I be reaching out here or is there an email I can reach out to? My teammates can login so it seems to be an isolated issue. Thanks for your help!
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Anthony Head

09/11/2023, 5:58 PM
Hi! This has been escalated to the auth team and will respond the support ticket that was opened.
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Ione

09/11/2023, 6:02 PM
Thanks for your help!
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Brian Newman

09/14/2023, 3:36 PM
I had the same issue. I figured out that the email field is case sensitive.