Has anyone had problems with onboarding users I have several

Question

Has anyone had problems with onboarding users I have several accepted invites but only 1 of them has been added to the members list and when a user who has accepted an invite but isn t on the list tries to log in they aren t part of the organisation but there s no errors or anything I can action

Joseph Thickpenny Ryan · Answer

The single user that does work opted for the google account login but that hasn t worked for another user so I have no idea what s going on

Bianca Hoch · Answer

Hey Joseph thanks for raising this Are there any errors being thrown when the users accept the invitation or try to access the workspace

Joseph Thickpenny Ryan · Answer

No the acceptance seems to take them to the right place but they don t get added to the members list

Joseph Thickpenny Ryan · Answer

I can t add them to workspaces until they re available as members so can t test that

Joseph Thickpenny Ryan · Answer

The invitations in the UI are marked as `Accepted` as well

Bianca Hoch · Answer

Thanks for the detailed information I ve raised this to our engineering team to see what s happening on the backend that could be causing this

Joseph Thickpenny Ryan · Answer

Cheers

Joseph Thickpenny Ryan · Answer

I think the users were logged in with different credentials so the accept action got a bit confused managed to fix it for a couple of users