Has anyone had problems with onboarding users? I h...
# prefect-cloudj
Joseph Thickpenny Ryan
09/07/2023, 1:21 PMHas anyone had problems with onboarding users? I have several accepted invites but only 1 of them has been added to the members list, and when a user who has accepted an invite (but isn't on the list) tries to log in they aren't part of the organisation, but there's no errors or anything I can action
✅ 1
Joseph Thickpenny Ryan
09/07/2023, 1:24 PMThe single user that does work opted for the google account login, but that hasn't worked for another user so I have no idea what's going on
b
Bianca Hoch
09/07/2023, 1:31 PMHey Joseph, thanks for raising this. Are there any errors being thrown when the users accept the invitation** or try to access the workspace?
j
Joseph Thickpenny Ryan
09/07/2023, 1:34 PMNo, the acceptance seems to take them to the right place but they don't get added to the members list
Joseph Thickpenny Ryan
09/07/2023, 1:34 PMI can't add them to workspaces until they're available as members so can't test that
Joseph Thickpenny Ryan
09/07/2023, 1:35 PMThe invitations in the UI are marked as
Acceptedb
Bianca Hoch
09/07/2023, 1:42 PMThanks for the detailed information, I've raised this to our engineering team to see what's happening on the backend that could be causing this
j
Joseph Thickpenny Ryan
09/07/2023, 1:42 PMCheers
Joseph Thickpenny Ryan
09/07/2023, 3:15 PMI think the users were logged in with different credentials so the accept action got a bit confused, managed to fix it for a couple of users
gratitude thank you 1
👍 1