Are there any guides on upgrading from the personal tier to the organisation tier? I want to see if there are any "gotchas" and make sure that what is already there isn't going to break / change

Hi @Joseph Thickpenny Ryan 👋! @Bianca Hoch can help you get set-up!

Hi Joseph! I'd be happy to help you out here. Would you be open to hopping on a quick call with me as well? I want to make sure that you're supported and that your questions are answered. Here's my calendar if you'd like to book at time. I'll shoot you a DM in slack as well.

We can have a call but I was just going to do it this week (probably tomorrow morning at this stage - I'm UK based) I have a couple of things running and would like them to stay running so mostly just looking for a heads up if there are any known problems moving from personal to organisation. If there aren't then I'll happily get on with it and put some time in where I can ask questions early next week

Nope, no gotchas that* I can think of! Your work will continue to run without interruption.

Excellent. I'll still take up your offer of a call and book it via that link just because I'm sure to have some questions after I've got hands on with the organisation tier

Hi @Bianca Hoch. I'm a colleague of Jo. We just tried to upgrade, but got an error message from Prefect after going through all the billing steps. As a result, prefect did take our payment but did not provision the set-up we paid for. Can you, or a colleague, please reach out to us and help us get this sorted?

@Thomas Huijskens Thanks for sending over, we will get on this first thing.

Hi @Joseph Thickpenny Ryan , @Thomas Huijskens - if you want to DM me with the current status and what you’re currently seeing so we can get you sorted out, that would be great!

Thanks for having a look and confirming everything is set up correctly @Christopher Boyd