Hi there, I need to update my company's billing info on Prefect2 cloud. I tried doing it but it doesn't seem very straightforward. Could you let me know how to do it or is there someone I can talk to? Thank you!
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Chris Reuter
07/06/2023, 4:10 PM
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If it is a personal account where you have added users or workspaces, just navigate to your profile and then select billing.
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Meng Si
07/06/2023, 8:50 PM
Thanks Chris. I am admin. But I don't see the billing tab on my page. It used to be billed to my manager, but he's leaving the company. Does he need to do anything to transfer it to me?
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Chris Reuter
07/06/2023, 8:59 PM
Hi Meng - let me see if you need to be an owner. Will check this out and respond ASAP.
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Meng Si
07/06/2023, 10:14 PM
Thanks Chris. I made myself owner of our workspace as well, and removed my manager from Prefect. But none of the actions allowed me to update the billing info. In fact, I don't even see our current billing info
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Chris Reuter
07/07/2023, 2:38 AM
Hi there Meng, just sent you a DM to follow up. Thanks for being a customer!