```Good afternoon. I'm having problems with my ac...
# ask-community
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Good afternoon.

I'm having problems with my account (<mailto:otacilio.ribeiro@iclinic.com.br|otacilio.ribeiro@iclinic.com.br>) that I can't log in or ask for a password change. How should I proceed to correct this error?

Thanks.
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Hey! If you send a message to help@prefect.io we can assist you from there.
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Thank you for your help. I just sent the email to the address you gave me.